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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 55% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 22 findings, above the CA average of 15.4. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering Westwood Post Acute Care will find highly polarized experiences. While many reviewers praise the rehabilitation services and specific compassionate staff members like Julie Flaminiano and Adrian, there are serious, recurring allegations regarding poor communication, lack of administrative availability, and severe lapses in patient care and hygiene.
Quality Themes
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Concerns
Rating Trends
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Distribution · 65 analyzed
The owner uses templated, boilerplate language that fails to address the specific details or emotional weight of the reviews. Responses focus on mission statements and contact information rather than acknowledging the actual content of the feedback.
Personalized based on this facility's data
Key Review Excerpts
“My sister was sent here after knee replacement surgery. She received great care by professional and caring staff members. Julie Flaminiano, was so kind and wonderful.”
“My grandma only had the best experience with physical therapy and rehab. Adrian gave us the best customer service.”
“My brother passed away and we were not notified!! They just shipped my brother's body to the cemetery!! Nobody was there to answer any questions.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern with 113 deficiencies across 31 surveys, including many family-triggered complaints (42 total). The most frequent issues involve resident rights violations, safety hazards, and medication management problems. Problems persist across multiple years, with recent violations as late as 2026, suggesting ongoing quality concerns. Families should carefully evaluate whether this facility can provide safe, appropriate care given the extensive history of regulatory violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Federal Penalties
Fine
Aug 1, 2025
$32,919
Fine
Jun 21, 2024
$78,000
Westwood Post Acute Care
for profit
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 6
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
61 reviews from families & visitors
Official Website
Visit westwoodhwc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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