Westwood Post Acute Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (26 vs median 13.0)
Below average in CA · Critically understaffed (RN) · $128,644 in fines
What this means for your family
This facility offers excellent physical therapy and rehabilitation services, with several families praising specific staff members for their kindness. However, families should be extremely cautious regarding administrative communication and responsiveness, as multiple reviewers have reported significant issues with management being unreachable during critical times.
Google Reviews
Google Reviews
60 reviews on Google“Families considering Westwood Post Acute Care will find highly polarized experiences. While many reviewers praise the rehabilitation services and specific compassionate staff members like Julie Flaminiano and Adrian, there are serious, recurring allegations regarding poor communication, lack of administrative availability, and severe lapses in patient care and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate rehabilitation and physical therapy staff
- Kind and helpful administrative individuals
- Welcoming atmosphere for certain residents
- Effective post-surgical recovery care
Concerns
- Poor communication and unresponsive management (mentioned by 4 reviewers)
- Unprofessional or rude nursing/front desk staff (mentioned by 4 reviewers)
- Issues with hygiene and sanitation (mentioned by 3 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
The owner uses templated, boilerplate language that fails to address the specific details or emotional weight of the reviews. Responses focus on mission statements and contact information rather than acknowledging the actual content of the feedback.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy teams; could you tell us more about how they support residents during their recovery?
- 2How does the facility manage communication between the nursing staff and family members to ensure we are always kept in the loop regarding changes in care?
- 3What specific steps are being taken to ensure the highest standards of cleanliness and sanitation in the resident rooms and common areas?
- 4Could you describe the daily dining experience, including how much input residents have regarding the quality and variety of the meals?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My sister was sent here after knee replacement surgery. She received great care by professional and caring staff members. Julie Flaminiano, was so kind and wonderful.”
“My grandma only had the best experience with physical therapy and rehab. Adrian gave us the best customer service.”
“My brother passed away and we were not notified!! They just shipped my brother's body to the cemetery!! Nobody was there to answer any questions.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 113 deficiencies across 31 surveys, including many family-triggered complaints (42 total). The most frequent issues involve resident rights violations, safety hazards, and medication management problems. Problems persist across multiple years, with recent violations as late as 2026, suggesting ongoing quality concerns. Families should carefully evaluate whether this facility can provide safe, appropriate care given the extensive history of regulatory violations.
Jan 21, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Dec 15, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 14, 2025Complaint1
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Sep 24, 2025Complaint1
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
May 29, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 1, 2025
$50,644
Fine
Jun 21, 2024
$78,000
Ownership & Operations
Who Operates This Facility
Westwood Post Acute Care
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit westwoodhwc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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