Nursing HomeMedicaid

Vasona Creek Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

16412 Los Gatos Boulevard, Los Gatos, CA 95032|148 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 235 Google reviews

(408) 356-2191 Directions Website

Street View

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What this means for your family

This facility offers excellent physical therapy and has recently undergone impressive renovations. However, families should be extremely vigilant about communication and responsiveness, as there is a documented pattern of staff failing to answer phones and slow response times to patient call lights.

Google Reviews

235 reviews on Google

“Families considering Vasona Creek Healthcare Center will find a stark divide in experiences. While many reviewers praise the skilled physical therapy team and the kindness of specific nursing staff, there are serious, recurring allegations regarding poor communication, inadequate responsiveness to call lights, and issues with hygiene and odor.”

Quality Themes

Tap a score for details

Strengths

Skilled physical and occupational therapy
Friendly and compassionate nursing aides
Clean and renovated recent facility upgrades
Engaging activity programs including yoga and arts

Concerns

Poor communication and unresponsive phone lines (mentioned by 8 reviewers)
Slow response to call lights and patient needs (mentioned by 5 reviewers)
Unpleasant odors (urine/feces) in certain areas (mentioned by 3 reviewers)
Staffing shortages and overworked personnel (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 152 analyzed

102

⚡28 reviews posted between Apr 27, 2023 – May 4, 2023 · 26 were 5-star

⚡22 reviews posted between Nov 19, 2023 – Nov 25, 2023 · 22 were 5-star

⚡15 reviews posted between Apr 30, 2023 – May 4, 2023 · 14 were 5-star

How They Respond to Reviews

53%response rate

Generic

The owner uses highly templated, repetitive responses that often fail to address the specific details of the review. While they attempt to personalize positive reviews by mentioning staff names, negative reviews are met with standardized apologies and a consistent directive to call a specific phone number.

Questions for Your Tour

1I noticed the facility has some lovely recent renovations; how do you ensure that the cleanliness of the common areas and resident rooms is maintained consistently throughout the day?
2We are really interested in the therapy programs here; could you tell us more about how the physical and occupational therapy teams work with residents to meet their mobility goals?
3With the wonderful yoga and arts programs mentioned, what does a typical weekly activity schedule look like for a resident?
4How does the nursing team handle communication with family members, especially if we have a quick question or need an update on a loved one's care?
5Could you walk us through your process for medication management and how you ensure everything is administered accurately and on time?
6In the event of a medical emergency after hours, what is the protocol for contacting physicians and notifying the family?

Personalized based on this facility's data

Key Review Excerpts

“The therapists were fantastic, working with him patiently and organizing his recovery plan to help him regain his strength and confidence.”

Rehab patient's family · 2025★★★★★

“The staff were so friendly and they were very careful with my elderly mom after she had hurt her leg!”

Long-term resident's family · 2026★★★★★

“The staff will let the phone ring off the hook and not ever answer it. They treat family members concerns as annoyances and do not have a single sense of urgency.”

Long-term resident's family · 2025★☆☆☆☆

Source: 235 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.38hrs

51%

Registered nurses for medical care

Total Nursing

3.69hrs

90%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

76%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility52.8%

Worse than Avg

Here

52.8%

12.1%

7.0%

Santa clara

4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility2.0%

Better than Avg

Here

2.0%

15.3%

10.5%

Santa clara

11.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

14.4%

10.4%

Santa clara

9.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.2%

Better than Avg

Here

8.2%

19.4%

10.7%

Santa clara

13.8%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.2%

Mixed vs Avgs

Here

10.2%

19.5%

13.7%

Santa clara

9.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Santa clara

99.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

79.7%

93.2%

Santa clara

97.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.2%

Santa clara

97.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.5%

Santa clara

0.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

Near state avg (15.4)

43 complaint-triggered

This facility shows a concerning pattern of frequent family complaints, with 45 complaint-triggered deficiencies indicating families regularly report problems to state authorities. The most recurring issues involve care planning and quality standards, medication management, and infection control. While all deficiencies show correction dates, the persistent pattern of similar problems across multiple years—particularly around treatment quality and care planning—suggests ongoing challenges in maintaining consistent standards of care.

Mar 26, 2026Complaint2 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedCorrected