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Strong Medicare quality ratings; public reviewers often praise exceptional rehabilitation and physical therapy. Still worth an in-person visit.
based on 156 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Plum Tree Care Center has a strong overall Medicare rating. Public reviewers frequently mention: exceptional rehabilitation and physical therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Plum Tree Care Center is highly regarded by many families for its professional rehabilitation services and exceptionally clean, welcoming environment. While many reviewers praise the attentive nursing and physical therapy teams, there are significant, serious concerns regarding understaffing and communication lapses during certain periods. Families should be aware of conflicting reports regarding responsiveness to call buttons and the ability to reach management by phone.
Quality Themes
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Concerns
Rating Trends
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Distribution · 159 analyzed
The owner provides personalized responses that frequently reference specific details from the reviewer's comments, such as cleanliness, staff kindness, or specific staff members. The tone is consistently warm, professional, and appreciative.
Personalized based on this facility's data
Key Review Excerpts
“The Staff are exceptional, professional, and helped my mom to start walking again. The Facility is clean , accommodating, meals were well planned and very flavorful.”
“At one point they literally saved my mother life by calling 911 without second thought. Everything was very professional.”
“I was a patient for 10 was. It looks nice, but they are horribly understaffed, employees keep quitting and I only saw a doctor twice for a total of 4 minutes.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant ongoing issues, with families filing at least 8 complaints that triggered federal investigations. The most persistent problems involve medication management (appearing in multiple surveys), care quality standards, and safety hazards. While all deficiencies show correction dates, the recurring nature of medication errors and quality issues across multiple years suggests systemic problems that families should carefully evaluate before choosing this facility.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 24, 2024
$8,018
Plum Tree Care Center
for profit
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 33 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
156 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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