The Terraces of Los Gatos
Families consistently rate this highly — reviewers highlight exceptional physical and occupational therapy. Schedule a visit to confirm the fit.
based on 85 Google reviews
Watch The Terraces of Los Gatos
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for families prioritizing high-quality physical therapy and a warm, social environment for long-term living. However, if your loved one requires intensive diabetic monitoring or 24/7 high-acuity nursing, you should specifically ask about current staffing levels and medication protocols to ensure they can meet those needs.
Google Reviews
Google Reviews
85 reviews analyzed“The Terraces of Los Gatos is highly regarded for its exceptional rehabilitation services and a warm, professional nursing staff that treats residents like family. While many families praise the beautiful, hotel-like amenities and excellent dining, some reviewers have raised serious concerns regarding staffing shortages and medication administration errors during critical periods.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- High-quality dining and food variety
- Beautiful, well-maintained, and clean facilities
- Vibrant social atmosphere and activities
Concerns
- Staffing shortages affecting care quality (mentioned by 2 reviewers)
- Issues with medication administration and monitoring
- Delays in package delivery and handling
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses to detailed reviews, often mentioning specific staff members and acknowledging the reviewer's unique situation. For simple or star-only reviews, they rely on standardized, polite templates.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how does that communication loop help improve the daily experience for residents?
- 2We have heard great things about the dining variety here, so could you tell us more about how the menu is planned and how much choice residents have each day?
- 3With the high praise for your physical and occupational therapy programs, how do you integrate those services into a resident's regular weekly routine?
- 4Could you walk us through the specific protocols your nursing team uses to ensure medication administration and monitoring are handled with 100% accuracy?
- 5What steps are being taken to ensure consistent staffing levels so that the high quality of care remains stable during busy shifts?
- 6What does a typical afternoon look like in terms of social activities and opportunities for residents to engage with the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department there is over the top. They are extremely personal and they work hard to help you reach your goal Nobody ever believed I would be able to walk again and now I’m walking everywhere.”
“Margarita has been above and beyond what a nurse can provide. From the moment she enters the room, it is all about you. She explains why she is there and what she plans to do.”
“I was here for PT/OT after an injury. The staff, from nursing to therapy and CNA’s are top notch. The therapy-room floor was replaced while I stayed here. These folks really helped me to heal with consistent daily therapy”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 6, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 18, 2025InspectionClean
The facility underwent an unannounced annual inspection. The inspector noted that the facility was equipped with working fire alarm, smoke, and carbon monoxide detectors, and the fire extinguisher was serviced. No deficiencies were cited during this inspection.
Dec 10, 2025OtherClean
The report details an unannounced case management visit concerning multiple resident incidents, including medication errors, lost property, and potential financial abuse. The narrative summarizes the events and actions taken by the facility staff and management.
Sep 16, 2025OtherClean
The facility underwent an unannounced case management visit to follow up on a previous visit. The visit included interviews with the Director of Wellness and Health Service Administrator. Based on the review of records and interviews, no deficiencies were noted during this inspection.
Sep 4, 2025OtherClean
This report documents an unannounced case management visit conducted by the Licensing Program Analyst. The visit involved discussions regarding a resident (R1) who required hospitalization following changes in breathing and blue discoloration of the lips. The report notes that the facility staff were interviewed and that the case requires further investigation.
Sep 4, 2025OtherClean
This report documents an unannounced case management visit conducted by the Licensing Program Analyst. The visit involved discussions regarding a resident (R1) who required hospitalization following changes in breathing and blue discoloration of the lips. The report notes that the facility staff were interviewed and that the case requires further investigation.
Jun 17, 2025OtherClean
The report documents an unannounced Case Management visit conducted by the Licensing Program Analyst. The primary action taken was the delivery and explanation of an immediate exclusion letter for an individual (PC1) due to a threat to the health and safety of clients/residents. No specific deficiencies were cited in the provided text.
Jun 6, 2025OtherClean
The inspection was a case management visit following an incident report regarding a resident's bank account. The analyst interviewed the Assisted Living Director and the resident, confirming the funds were reimbursed and the resident was satisfied. No specific deficiencies were cited in the provided report text.
Ownership & Operations
Who Operates This Facility
Humangood & Humangood Norcal
PETER MORRIS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Vasona Creek Healthcare Center
< 1 miNursing Home · Los Gatos, CA
Plum Tree Care Center
1.3 miNursing Home · San Jose, CA
Palm Villas, Campbell
2.3 miAssisted Living · Campbell, CA
Gardenia Homes 1 LLC
2.6 miAssisted Living · Campbell, CA
Childrens Hc Org no CA Saratoga Pediatric Subacute
3.3 miNursing Home · Saratoga, CA
Westgate Villa
4.7 miAssisted Living · San Jose, CA