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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 89 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Zero findings in latest survey
The Terraces of Los Gatos has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional physical and occupational therapy and compassionate and professional nursing staff. Review the component ratings and current source records before deciding.
The Terraces of Los Gatos is highly regarded for its exceptional rehabilitation services, professional therapy teams, and a warm, hotel-like atmosphere. While many families praise the compassionate nursing and high-quality dining, some reviewers have raised serious concerns regarding staffing shortages and medication administration errors during periods of high census or understaffing.
Quality Themes
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Concerns
Rating Trends
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Distribution · 147 analyzed
The owner uses a set of highly repetitive, templated responses that vary only slightly based on the reviewer's name or specific keywords like 'skilled nursing' or 'grandpa'. Most responses are clearly copy-pasted fragments that often cut off mid-sentence.
Personalized based on this facility's data
Key Review Excerpts
“The staff, nurses, and assistants are compassionate, attentive, and professional. The facility is well-maintained, and even the food is excellent.”
“The staff try their best but they don't have sufficient support. My family member is a diabetic and had extremely and dangerously high blood sugar levels, no insulin administered and no one to even check on her levels.”
“Margarita has been above and beyond what a nurse can provide. From the moment she enters the room, it is all about you. She explains why she is there and what she plans to do.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Terraces of Los Gatos has received multiple family complaints, with issues recurring in medication management, care planning, and pressure wound care. While all deficiencies show correction dates, the facility continues experiencing problems across surveys from 2019 to 2025, suggesting ongoing quality challenges. Families have filed reports prompting six complaint-triggered inspections, indicating persistent concerns about resident care standards that warrant careful consideration during your visit.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Federal Penalties
Fine
Nov 9, 2023
$8,190
Fine
Aug 22, 2023
$24,297
The Terraces of Los Gatos
nonprofit
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 17 (Highest rating)
Owners
Humangood Norcal
Owner · Organization
Humangood
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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