The Terraces of Los Gatos
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 85 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality physical therapy and a luxurious, clean environment. However, if your loved one requires intensive diabetic care or constant monitoring, you should specifically inquire about current staffing levels and medication protocols to ensure their needs are met during busy shifts.
Google Reviews
Google Reviews
85 reviews on Google“The Terraces of Los Gatos is highly regarded for its exceptional rehabilitation services, professional therapy teams, and a warm, hotel-like atmosphere. While many families praise the compassionate nursing and high-quality dining, some reviewers have raised serious concerns regarding staffing shortages and medication administration errors during periods of high census or understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and professional nursing staff
- High-quality dining and food variety
- Beautiful, well-maintained, and clean facility
- Excellent location near amenities
Concerns
- Staffing shortages affecting care quality (mentioned by 2 reviewers)
- Issues with medication administration and follow-up
- Delays in package/mail delivery handling
Rating Trends
Tap a year to see what changed
Distribution · 143 analyzed
How They Respond to Reviews
The owner uses a set of highly repetitive, templated responses that vary only slightly based on the reviewer's name or specific keywords like 'skilled nursing' or 'grandpa'. Most responses are clearly copy-pasted fragments that often cut off mid-sentence.
Questions for Your Tour
- 1With your impressive 5-star CMS rating for staffing, how do you ensure that level of care remains consistent during busy shifts or periods of high census?
- 2We've heard wonderful things about the dining experience here; could you tell us more about how the menu variety is managed and how residents can participate in meal choices?
- 3Could you walk us through your specific protocols for medication administration and how the nursing team ensures timely follow-ups for any changes in health?
- 4Since the facility is so beautifully maintained, what kind of daily social activities or outings are organized to help residents enjoy the local Los Gatos area?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
- 6We noticed the management is very responsive to community feedback; how does the facility currently address suggestions regarding mail handling or package deliveries for residents?
Personalized based on this facility's data
Key Review Excerpts
“I was bedridden when I arrived. I am now walking almost un assisted. I still use my cane But I am enough to get out each and every day and take many , many walks. The physical therapy department there is over the top.”
“The staff, nurses, and assistants are compassionate, attentive, and professional. The facility is well-maintained, and even the food is excellent.”
“The staff try their best but they don't have sufficient support. My family member is a diabetic and had extremely and dangerously high blood sugar levels, no insulin administered and no one to even check on her levels.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Terraces of Los Gatos has received multiple family complaints, with issues recurring in medication management, care planning, and pressure wound care. While all deficiencies show correction dates, the facility continues experiencing problems across surveys from 2019 to 2025, suggesting ongoing quality challenges. Families have filed reports prompting six complaint-triggered inspections, indicating persistent concerns about resident care standards that warrant careful consideration during your visit.
Aug 7, 2025Complaint1
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Jan 9, 2025Routine5
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 21, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 9, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 22, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 14, 2022Routine12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Federal Penalties
Fine
Nov 9, 2023
$8,190
Fine
Aug 22, 2023
$24,297
Ownership & Operations
Who Operates This Facility
The Terraces of Los Gatos
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 17 (Best)
Ownership & Management
Owners
Humangood Norcal
Owner · Organization
Humangood
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
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