Del Rosa Villa
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews

Watch Del Rosa Villa
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (52%)
Below average in CA · Critically understaffed (RN) · Below chain average · $43,930 in fines · Abuse citation
What this means for your family
This facility offers excellent physical therapy and a highly engaging activities program that can greatly improve a resident's quality of life. However, families must remain vigilant regarding call light responsiveness and hygiene, as multiple reports indicate that staff can be stretched too thin to respond promptly to urgent needs.
Google Reviews
Google Reviews
125 reviews on Google“Del Rosa Villa is highly regarded by many for its vibrant activities department and dedicated physical therapy team that aids in patient recovery. However, families should be aware of serious, recurring allegations regarding delayed response to call lights and inconsistent hygiene standards. While some recent reviews praise the cleanliness and new management, older and more recent critical reviews highlight significant concerns regarding staff responsiveness and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social programs
- Effective physical therapy and rehabilitation
- Friendly and caring nursing assistants
- Clean and well-maintained environment (in recent reviews)
Concerns
- Delayed response to call lights and emergency cords (mentioned by 5 reviewers)
- Inconsistent hygiene and cleanliness issues (mentioned by 4 reviewers)
- Unprofessional or rude communication from administration/staff (mentioned by 4 reviewers)
- Issues with medication management or administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that fail to address specific allegations such as medical neglect, cleanliness, or fraudulent reviews. Every response follows a rigid structure of thanking the user and providing a contact number or a standard polite phrase.
Questions for Your Tour
- 1We've heard great things about your social programs; could you tell us more about the specific types of engaging activities planned for the residents each week?
- 2With the focus on rehabilitation here, how does the physical therapy team work with residents to help them regain their independence?
- 3How does the nursing team ensure that call lights and emergency cords are responded to promptly, especially during busy night shifts?
- 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5What steps is the administration taking to ensure consistent communication and updates for families regarding their loved one's care?
- 6How does the facility manage dining services to ensure meals are both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The gentleman in physical therapy is a true miracle worker. He was able to consistently work with my daughter an after a full yr was has been able to get herself out of bed and to the bathroom!”
“The activity department does very good with decorations for every holiday they cook different meals they are the best marketa take us out to the casino they have different activities for us to do they take us out shopping”
“I was having some issues with my daughters care and he addressed it within 10 minutes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Del Rosa Villa shows concerning patterns with families filing multiple complaints about resident protection and care quality. The facility has recurring problems with safety hazards, resident rights violations, and medication management across multiple inspections. Most troubling, recent deficiencies from 2026 remain uncorrected, including basic safety issues and care planning failures, suggesting ongoing operational challenges that families should carefully evaluate.
Feb 12, 2026Routine12
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 10, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 27, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 24, 2025Routine9
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Nov 13, 2024
$43,930
Ownership & Operations
Who Operates This Facility
Del Rosa Villa
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 192 of 260
Ownership & Management
Owners
Providence Group of Southern California LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit delrosavillapostacute.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Valley Healthcare Center
1.5 miNursing Home · San Bernardino, CA
Arrowhead Springs Healthcare
1.6 miNursing Home · San Bernardino, CA
Community Hospital of San Bernardino Dp Snf
4.0 miNursing Home · San Bernardino, CA
Shandin Hills Behavior Therapy Center
4.0 miNursing Home · San Bernardino, CA
Hillcrest Nursing Home
4.3 miNursing Home · San Bernardino, CA
Totally Kids Rehabilitation Hospital - D/p Snf
4.5 miNursing Home · Loma Linda, CA