Upland Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise friendly front desk and administrative staff. Still worth an in-person visit.
based on 43 Google reviews

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What this means for your family
This facility presents significant risks regarding patient safety and basic hygiene, with multiple reports of neglect and medication errors. If you choose this facility, you must implement a rigorous daily check of your loved one's hygiene, skin integrity, and medication logs, as the facility's internal oversight appears unreliable.
Google Reviews
Google Reviews
43 reviews analyzed“Families should exercise extreme caution, as recent reviews frequently report severe neglect, including failure to manage medications, improper hygiene care, and the development of bed sores. While some long-term residents' families have praised specific caseworkers and the friendliness of certain staff members, the recurring themes of understaffing and poor communication present significant risks.”
Quality Themes
Tap a score for detailsStrengths
- Friendly front desk and administrative staff
- Attentive caseworkers in specific instances
- Ease of arranging video calls with residents
Concerns
- Severe neglect regarding hygiene and bed sore prevention (mentioned by 4 reviewers)
- Inaccurate or delayed medication administration (mentioned by 3 reviewers)
- Poor communication from administration and social workers (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Overcrowded rooms and lack of privacy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how welcoming the front desk and administrative staff are; how do you typically keep families updated on their loved one's daily progress?
- 2What specific protocols do your nursing teams follow to ensure skin integrity and regular hygiene care for every resident?
- 3Can you walk us through your process for medication administration to ensure everything is accurate and delivered on schedule?
- 4How do you manage staffing during busy shifts to ensure that call bells are answered promptly and residents aren't left waiting?
- 5What are some of the favorite daily activities or dining experiences that the residents here enjoy most?
- 6In the event of a medical emergency during the night, what is the immediate procedure for getting care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“My brothers case worker Sana goes above and beyond all the time. She is on top of everything. They genuinely care.”
“They left my husband in a shitty diaper for 4 hours. The next night he needed to be changed and the male night nurse came in and turned the light off.”
“Nursing staff did not feed or provide any pain medications to my terminally ill mother for over 30 hours before she called me crying in pain and hungry.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed formal complaints about this facility, triggering government investigations. The most recurring issues involve quality of care and treatment, resident rights, and food safety across multiple years. While all deficiencies show correction dates, the pattern of repeated complaints and similar care problems spanning from 2019 to 2025 suggests ongoing challenges with consistent care delivery that families should carefully consider.
Sep 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
May 9, 2025Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 20, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Sep 19, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Upland Rehabilitation and Care Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 45 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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