Heritage Park Nursing Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and high-quality physical therapy rehabilitation. However, if your loved one requires strict medication schedules, you should proactively discuss their specific medication protocols with the nursing supervisor to ensure no lapses occur.
Google Reviews
Google Reviews
111 reviews on Google“Families considering Heritage Park can expect a facility that is widely praised for its cleanliness and the compassionate, professional nature of its rehabilitation and nursing staff. However, while many reviews are glowing, there are significant historical concerns regarding medication delays and inconsistent responsiveness from nursing staff during evening shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and professional rehabilitation team
- Welcoming and helpful admissions process
- Engaging activity programs and monthly calendars
Concerns
- Medication administration delays (mentioned by 3 reviewers)
- Slow response times from nursing staff during evening/off-hours (mentioned by 2 reviewers)
- Inconsistent staff professionalism/attitude (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details mentioned in reviews, such as cleanliness, staff names, or specific patient care. They use a warm, professional tone and frequently reinforce the facility's core values like compassion and cleanliness.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to feedback from families; how does that communication loop help improve the facility?
- 2We noticed your monthly calendars look very engaging; could you tell us more about which specific activities the residents enjoy most?
- 3How does the nursing team manage medication schedules to ensure everything is administered precisely and on time?
- 4What is the protocol for nursing staff response times during the evening and overnight hours if a resident needs immediate assistance?
- 5We've heard great things about the rehab team here; how do you coordinate their care with the daily nursing routine?
- 6Could you tell us a bit more about the dining experience and how mealtime is structured for the residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sent to Heritage Park to continue her recovery after spending two weeks in the ICU. Even before her arrival, we were contacted by Carmen Rivera, the Admissions Director, who greeted us with a wonderful welcome and immediately made us feel supported.”
“The nursing staff is truly exceptional, kind, efficient and very caring. PT is amazing too!”
“My 90 year old aunt Was admitted last week. She needed rehab on her knee was unable to stand or walk without assistance. ... Everyone has treated her very well and she is already showing some improvement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 7 deficiencies, including serious concerns about accident prevention, abuse/neglect protections, and resident rights violations. The facility shows persistent problems with safety management, emergency preparedness, and fire safety systems across multiple surveys. While all deficiencies have correction dates, recurring issues with accident hazards and abuse protections suggest ongoing challenges requiring careful evaluation during your visit.
Jun 19, 2025Routine16
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Heritage Park Nursing Center
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 12 of 33 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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