Las Colinas Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 135 Google reviews

Watch Las Colinas Post Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Below chain average · $70,925 in fines
What this means for your family
This facility offers excellent rehabilitation therapy and high-quality dining, which can be great for short-term recovery. However, families must be extremely vigilant about overnight care, as there is a documented pattern of delayed responses to call lights and inadequate hygiene maintenance during night shifts.
Google Reviews
Google Reviews
135 reviews analyzed“Families considering Las Colinas Post Acute will find a polarizing environment. While many long-term residents and their families praise the compassionate nursing staff, high-quality rehabilitation therapy, and excellent food, there are frequent and serious allegations regarding neglect, specifically involving delayed response to call lights and inadequate hygiene care during overnight shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality rehabilitation and physical therapy
- Outstanding food variety and quality
- Clean and well-maintained facility
Concerns
- Slow response to call buttons and neglect during night shifts (mentioned by 7 reviewers)
- Inadequate hygiene and failure to change incontinence products (mentioned by 4 reviewers)
- Difficulty communicating with management and doctors (mentioned by 5 reviewers)
- Issues with medication administration delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized, name-dropping responses to 5-star reviews, often celebrating specific staff members. For 1-star reviews, they use a consistent template of acknowledging concerns and directing the reviewer to contact the administrator via a specific phone number.
Questions for Your Tour
- 1We've heard wonderful things about the variety and quality of the food here; could you tell us more about the daily meal menus?
- 2How do you ensure that call buttons are answered promptly, especially during the overnight hours?
- 3What specific protocols are in place to ensure medication is administered accurately and on a strict schedule?
- 4Can you describe your process for communicating important medical updates or changes in condition from doctors to the family?
- 5How does the nursing team manage routine hygiene and personal care tasks to ensure every resident's comfort is maintained?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The food is outstanding. Management is always there for help. The nurses are super friendly!”
“The nurses leave you in your waste overnight. The nurses sleep on graveyard. They don’t answer the call button for over 45mins.”
“The rehab department has been really great and Saul Gomez has been outstanding with my rehabilitation. I highly recommend him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 15 deficiencies, highlighting serious concerns about treatment and care quality. Recurring problems include inadequate treatment according to resident care plans, medication management issues, nutrition and dietary services, and infection control. While the facility has corrected cited deficiencies, the pattern of complaints suggests ongoing care quality challenges that warrant careful consideration during any visit.
Aug 29, 2025Routine19
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Federal Penalties
Fine
Nov 2, 2023
$70,925
Ownership & Operations
Who Operates This Facility
Las Colinas Post Acute
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 205 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit lascolinaspa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Upland Rehabilitation and Care Center
1.5 miNursing Home · Upland, CA
Ontario Healthcare Center
2.7 miNursing Home · Ontario, CA
Montclair Manor Care Center
3.4 miNursing Home · Montclair, CA
Montclair Royale Senior Living
3.4 miAssisted Living · Montclair, CA
Inland Christian Home
3.5 miNursing Home · Ontario, CA
Ivy Park at Alta Loma
3.6 miAssisted Living · Rancho Cucamonga, CA