Ontario Grove Healthcare & Wellness Centre, Lp
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 84 Google reviews

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What this means for your family
This facility is a strong candidate for rehabilitation and long-term care if cleanliness and friendly front-end staff are your priorities. However, you must be highly proactive in monitoring medication administration and communicating with nursing staff, as multiple families have reported serious lapses in medical oversight and responsiveness.
Google Reviews
Google Reviews
84 reviews on Google“Families considering Ontario Grove Healthcare & Wellness Centre will find a facility that is widely praised for its cleanliness and the kindness of many of its staff members. However, there are serious, recurring allegations regarding medication mismanagement, poor communication from administration, and inconsistent nursing care during critical moments. While many residents appear happy and well-cared for, some families have reported distressing experiences involving neglect and lack of empathy.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained interior
- Friendly and welcoming front desk staff
- Effective rehabilitation services for certain patients
- Modern visitor check-in technology
Concerns
- Inconsistent nursing attitude and empathy (mentioned by 3 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
- Issues with medication management and loss (mentioned by 2 reviewers)
- Subpar food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
The owner uses repetitive, templated responses for positive reviews and a standardized script for negative reviews. There is no attempt to personalize responses to the specific content of the reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us around the common areas and the resident rooms?
- 2How does the nursing team manage medication schedules and ensure everything is tracked accurately for each resident?
- 3What is the process for communicating important health updates or changes in care from the administration to our family?
- 4Could you tell us more about the dining experience, specifically regarding the variety of meals and how you address different dietary needs?
- 5How does the staff approach resident care to ensure everyone feels supported and treated with empathy during their stay?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff helped her to regain her strength and is now eating normal food without chocking. The staff is caring and do their best to accommodate our needs.”
“The outside isn't as upkept and taken care of as it should be in a professional setting but the place inside is very well upkept clean and nice .. Front desk girls I've met are very nice and professional making visitors feel at ease and the nurses take good care of my mom .”
“Lost my father in laws' 30 day supply of Parkinsons and Schizophrenia medication, saying they accidentally threw it in the trash and refused to replace it.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports in four instances, highlighting recurring problems with infection control, quality of care, and resident protection that persist across multiple years. The most frequent issues involve infection prevention programs (appearing in 2019, 2022, and 2025), food safety and dietary services (deficient in 2019, 2022, and 2025), and inappropriate treatment and care delivery (cited in 2019, 2024, and 2025), suggesting systemic problems that haven't been permanently resolved despite corrections.
Dec 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 2, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 31, 2019Routine18
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Ontario Grove Healthcare & Wellness Centre, Lp
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 6 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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