Tuscany Village Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 127 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High staff turnover (70%)
- High RN turnover (62%)
Bottom 25% in OK · Critically understaffed (RN) · Very high staff turnover · Worst in STONEGATE SENIOR LIVING chain · $25,626 in fines
What this means for your family
While the therapy team at Tuscany Village is frequently praised for their dedication, the facility suffers from severe, recurring issues with basic patient care and responsiveness. We strongly advise families to conduct unannounced visits during weekends and evenings to observe staffing levels and hygiene standards before making a decision.
Google Reviews
Google Reviews
127 reviews on Google“Tuscany Village Nursing Center receives polarized feedback, with many families reporting severe neglect, including unaddressed bedsores, poor hygiene, and significant delays in responding to call lights. While some reviewers praise specific staff members and the therapy team, a consistent pattern of communication failures, understaffing, and poor facility maintenance persists. Families should be aware that experiences vary drastically, with many reports of residents being left in soiled clothing or without necessary medical equipment.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy team
- Specific administrative staff members noted as helpful
- Some nursing staff recognized for compassionate care
- Cleanliness noted in specific areas by some visitors
Concerns
- Significant delays or non-response to call lights (mentioned by 11 reviewers)
- Poor hygiene and lack of basic patient care (bathing, changing clothes/linens) (mentioned by 12 reviewers)
- Understaffing and high staff turnover (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Inadequate wound care and development of bedsores (mentioned by 5 reviewers)
- Poor quality or cold food (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly and that residents receive timely assistance with personal hygiene and linen changes?
- 2I noticed the facility has had some recent challenges with wound care; what is your current process for monitoring skin integrity and ensuring that specialized nursing oversight is consistently provided?
- 3Communication is very important to our family; what is the best way for us to reach the nursing team directly, and how often can we expect proactive updates regarding our loved one’s care?
- 4The therapy team here is highly regarded; how do you integrate their rehabilitation plans into the daily routine to ensure residents remain active and engaged throughout the day?
- 5I see that the facility has been working to improve its overall quality ratings; what specific steps are you taking to reduce staff turnover and ensure that residents have consistent, familiar caregivers?
- 6How does your team handle medication management and medical emergencies to ensure that residents receive immediate attention, especially during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was transferred here after weeks in the hospital. They didn’t give her oxygen like they were supposed to. They painfully shoved medication in her mouth. They refused to come aid her when she was asking for help.”
“The skilled nursing side took pride in there work but once she went to long term care side it has been a disaster from them not giving her a bath or even changing her clothes for multiple days with dried up food on them when she had multiple new clothes.”
“My sister is left unattended except for meal delivery til bedtime. And recently she was assaulted by a aid verbally and physically. I recently learned this aid is still on staff with facility, suspended but still able to return.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tuscany Village has faced significant quality concerns with 26 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The facility has struggled most with medication management, daily care assistance, and safety hazards, with these problems appearing across multiple surveys over several years. While all deficiencies show correction dates, the recurring pattern of similar issues suggests ongoing systemic challenges that warrant careful consideration before placement.
Feb 6, 2026Complaint7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 20, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 2, 2025Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 2, 2025Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 27, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 1, 2024
$10,033
Payment Denial
Mar 1, 2024
13-day denial
Ownership & Operations
Who Operates This Facility
Tuscany Village Nursing Center
for profit
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.4/5 · Rank 19 of 24 (Worst)
Ownership & Management
Owners
Pf Tuscany Snf Ops, LLC
Owner · Organization
Sanctuary Ltc, LLC
Owner · Organization
Preservation Freehold Company
Owner (parent company) · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit tuscanyvillagenursing.com
Medicare data downloads
Original nursing home datasets
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