Bellevue Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 295 Google reviews
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What this means for your family
Bellevue has a strong reputation for physical therapy and a welcoming, family-owned environment, which many families appreciate. However, the recent increase in reports regarding neglect and slow response times is concerning. If you consider this facility, we strongly recommend unannounced visits during evening and weekend hours to observe staffing levels and care quality firsthand.
Google Reviews
Google Reviews
295 reviews on Google“Bellevue Health & Rehabilitation Center receives polarized feedback, with many families praising the compassionate staff and effective rehabilitation therapy, while others report serious concerns regarding neglect, hygiene, and medication management. While long-term residents and their families often describe a 'family-like' atmosphere, recent negative reviews highlight inconsistent care quality and communication issues. Prospective families should conduct a thorough tour and ask specific questions about staffing ratios and oversight protocols.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm, attentive nursing and care staff
- Family-owned, welcoming atmosphere
- Clean, well-maintained facility
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 9 reviewers)
- Hygiene issues including soiled linens and odors (mentioned by 6 reviewers)
- Medication errors or delays (mentioned by 4 reviewers)
- Inconsistent or inadequate communication with families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you incorporate family input into your daily care plans?
- 2Given the focus on physical and occupational therapy here, how are these programs integrated into the daily routine for residents who need extra support?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy and timeliness for residents?
- 4What specific protocols do you have in place to ensure consistent hygiene and room cleanliness throughout the day?
- 5How do you handle communication with families when a resident's health status changes or if there is an urgent medical concern?
- 6With your current staffing levels, how do you ensure that nursing staff remain responsive and attentive to individual resident needs throughout their shift?
Personalized based on this facility's data
Key Review Excerpts
“The staff from admissions to discharge have been very helpful and easy to understand. They have navigated us through uncharted waters. The staff has treated our loved one with the utmost respect and dignity.”
“My mom and family like the atmosphere and friendly staff. It is a welcoming place where the client is able to work with the staff to be actively involved in their treatment. Family like that we can visit 24/7 and bring our pets to visit.”
“I could not believe the care my mother recieved this time around. They went from what I would have gave a 4.5 ☆ review facility to a facility with a 1☆ review. They have a few nurses/med techs that should be in front of the board of nursing and not caring for those in need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 6 deficiencies, including recent concerns about abuse prevention and staff training on dementia care. The facility shows recurring issues with infection control, medication management, and care planning across multiple surveys. While all deficiencies have correction dates, the pattern of complaints and repeated problems in critical areas like infection control suggests families should carefully evaluate this facility's quality and safety practices.
Dec 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 5, 2024Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 28, 2023Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Apr 28, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Feb 22, 2022Routine6
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Bellevue Health & Rehabilitation Center
for profit
Ownership & Management
Owners
Bellevue Northwest Nursing Center LLC
Owner · Organization
Bellevue Convalescent Hospital, INC.
Owner (parent company) · Organization
Robert a. Thompson 2000 Irrevocable Trust
Owner (parent company) · Organization
Burgess, Diane
Owner (parent company)
Fuechsel, Kelley
Owner (parent company)
Hardeman, Nancy
Owner (parent company)
Stuart, Hollie
Owner (parent company)
Stuart, Matt
Owner (parent company)
Thompson, Norman
Owner (parent company)
Thompson, Stephen
Owner (parent company)
Thompson, Tara
Owner (parent company)
Thompson, Turner
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
295 reviews from families & visitors
Official Website
Visit bellevueokc.com
Medicare data downloads
Original nursing home datasets
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