Epworth Villa Health Services
Strong Medicare quality ratings; families often praise beautiful, clean, and well-maintained grounds. Still worth an in-person visit.
based on 481 Google reviews
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What this means for your family
Epworth Villa offers a beautiful, resort-like environment with excellent social activities and dining, making it very appealing for independent or assisted living. However, if you are considering the skilled nursing or rehab units, please be aware of consistent reports regarding slow response times and nursing staff professionalism. I strongly recommend visiting the specific nursing wing during off-hours and asking for their current staffing ratios and medication management protocols before making a decision.
Google Reviews
Google Reviews
481 reviews on Google“Epworth Villa is widely praised for its beautiful, clean, and well-maintained campus, with many visitors and family members highlighting the friendly staff and high-quality amenities. However, a pattern of serious concerns regarding skilled nursing care has emerged, specifically involving medication management, slow response times to call lights, and unprofessional behavior from nursing staff. Families should carefully weigh the facility's impressive physical environment against these critical reports of inconsistent clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained grounds
- Friendly and welcoming reception/front-desk staff
- High-quality dining and bistro options
- Comprehensive amenities and activity programs
Concerns
- Neglectful or slow response to call lights (mentioned by 3 reviewers)
- Unprofessional or rude nursing/CNA staff (mentioned by 4 reviewers)
- Poor medication management/delays (mentioned by 2 reviewers)
- Lack of cleanliness in resident rooms/bathrooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 185 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience here?
- 2Given the importance of timely assistance, could you walk me through your current process for responding to call lights and how you ensure residents aren't waiting too long?
- 3I understand medication management is a critical part of care; what specific protocols do you have in place to ensure medications are administered accurately and on time?
- 4With such beautiful grounds and amenities, how do you balance those high-quality social programs with the day-to-day nursing care needs of the residents?
- 5I've read about the high standards for your common areas; what is the routine for maintaining cleanliness and hygiene within the individual resident rooms and bathrooms?
- 6How do you foster a culture of professionalism and empathy among your nursing and CNA staff to ensure every resident feels respected and well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“One of the most alarming issues was that essential medications, including insulin, were not available for nearly two days after admission.”
“I was there and her call light was on for over an hour. They didn't bother to check. I've never seen anything like this.”
“The nurses and the nurses aides were so GOOD to my Grandad, very attentive and very patient with him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Epworth Villa has a concerning pattern of recurring fire safety deficiencies across multiple surveys and families have filed complaints that led to federal citations, including issues with accident prevention and medical records protection. The facility has struggled most with fire safety systems, care planning, and safety supervision. While all identified issues have been corrected by the facility, the repeated fire safety violations and complaint-triggered deficiencies warrant careful consideration during your visit.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 3, 2024Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Aug 11, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 11, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 26, 2022Routine6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Epworth Villa Health Services
nonprofit
Ownership & Management
Owners
Central Oklahoma United Methodist Retirement Facility INC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
481 reviews from families & visitors
Official Website
Visit epworthvilla.org
Medicare data downloads
Original nursing home datasets
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