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Nursing HomeMedicaid

Northwest Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2801 Northwest 61st Street, Central Oklahoma City · Oklahoma City, OK 73112100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 53 Google reviews

5
4
3
2
1
Northwest Nursing Center Nursing Home in Oklahoma City, OK — Street View
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What this means for your family

While many families report excellent experiences with the staff and facility cleanliness, there are recurring, serious allegations regarding neglect and medication management. We strongly advise you to conduct an unannounced visit and specifically observe how staff interact with residents who require assistance, as well as inquire about their policies regarding resident property security.

Google Reviews

Google Reviews

53 reviews on Google
Northwest Nursing Center receives highly polarized feedback, with many reviewers praising the facility as clean and the staff as caring, while others report severe neglect and unprofessional behavior. Families considering this facility should be aware of serious allegations regarding hygiene, medication management, and property theft that contrast sharply with the positive experiences shared by other families.

Quality Themes

Tap a score for details
Food10.0Staff5.0Clean7.0Activities10.0Meds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and helpful nursing staff
  • Professional management team
  • Engaging activities director

Concerns

  • Neglect and poor hygiene (residents left wet/unattended) (mentioned by 4 reviewers)
  • Rude or uncaring staff behavior (mentioned by 4 reviewers)
  • Inadequate medication management and over-sedation (mentioned by 2 reviewers)
  • Theft of personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(1)'23(21)'25(1)

Distribution · 58 analyzed

5
41
4
3
3
1
2
1
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and bathroom needs?
  • 2I noticed some concerns regarding medication management in the community; could you walk me through your process for ensuring medications are administered accurately and on time?
  • 3How does your leadership team monitor staff interactions to ensure that every resident is treated with the same level of kindness and professional care?
  • 4What steps does the facility take to safeguard residents' personal belongings and ensure their property remains secure?
  • 5I’ve heard wonderful things about your activities director; what does a typical week of engagement look like for residents who enjoy staying active?
  • 6With the recent health inspection results, what specific improvements or changes have you implemented to raise your standards of care?

Personalized based on this facility's data


Key Review Excerpts

My Aunt was excited to go here for social interaction but was immediately dosed with sleeping medications. She had two cell phones stolen within 4 months so she was not able to contact family.

Memory care family member · 2023☆☆☆☆

My father was not taken care of in this facility. Very unconcerned about my fathers well being. He was wet all over and we had to tell the non responsible male nurse he was wet.

Long-term resident's family · 2023☆☆☆☆

Great care was provided for my loved one. Caring nursing staff and a very caring management staff. Thank you for the years you committed to my brother.

Long-term resident's family · 2024★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
27%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.4%
OK
17.2%
Oklahoma
17.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Mixed vs Avgs
Here
2.1%
US
12.1%
OK
3.3%
Oklahoma
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Worse than Avg
Here
86.7%
US
95.5%
OK
94.6%
Oklahoma
92.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.8%
Worse than Avg
Here
86.8%
US
93.4%
OK
90.6%
Oklahoma
91.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.5%
Worse than Avg
Here
16.5%
US
14.4%
OK
13.8%
Oklahoma
10.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.2%
Mixed vs Avgs
Here
24.2%
US
19.5%
OK
25.4%
Oklahoma
20.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
OK
74.1%
Oklahoma
75.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.3%
Worse than Avg
Here
55.3%
US
81.8%
OK
75.0%
Oklahoma
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility9.7%
Worse than Avg
Here
9.7%
US
1.6%
OK
1.8%
Oklahoma
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (7.2)
15 complaint-triggered
$10,062 in fines

Northwest Nursing Center has significant concerns with 37 deficiencies over four surveys, including 13 complaint-triggered violations where families filed reports. The facility has persistent problems with abuse/neglect reporting, resident care and daily living assistance, and nutrition/hydration provision, with some issues recurring across multiple surveys. While the facility has corrected most violations, the pattern of complaints and repeated deficiencies warrants careful consideration during your visit.

Jul 23, 2025Complaint
6
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 4, 2024Complaint
4
0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Sep 13, 2023Complaint
5
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 13, 2023Routine
6
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

May 12, 2022Routine
18
0609Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Federal Penalties

Fine

Sep 13, 2023

$10,062

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northwest Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Southwest Ltc

Chain Size

13 facilities nationwide

Chain avg rating: 3.3/5 · Rank 8 of 13

Ownership & Management

Owners

Quality Care Givers INC

Owner (parent company) · Organization

Ronald R Payne Pc

Owner (parent company) · Organization

Southwest Ltc, Ltd

Owner (parent company) · Organization

Baronet, Rod

Owner (parent company)

Brashier, Craig

Owner (parent company)

Hines, Barry

Owner (parent company)

Payne, Ronald

Owner (parent company)

Key personnel

Southwest Ltc Management Services, LLCManagerPayne, RonaldManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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