Northwest Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews

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What this means for your family
While many families report excellent experiences with the staff and facility cleanliness, there are recurring, serious allegations regarding neglect and medication management. We strongly advise you to conduct an unannounced visit and specifically observe how staff interact with residents who require assistance, as well as inquire about their policies regarding resident property security.
Google Reviews
Google Reviews
53 reviews on Google“Northwest Nursing Center receives highly polarized feedback, with many reviewers praising the facility as clean and the staff as caring, while others report severe neglect and unprofessional behavior. Families considering this facility should be aware of serious allegations regarding hygiene, medication management, and property theft that contrast sharply with the positive experiences shared by other families.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and helpful nursing staff
- Professional management team
- Engaging activities director
Concerns
- Neglect and poor hygiene (residents left wet/unattended) (mentioned by 4 reviewers)
- Rude or uncaring staff behavior (mentioned by 4 reviewers)
- Inadequate medication management and over-sedation (mentioned by 2 reviewers)
- Theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and bathroom needs?
- 2I noticed some concerns regarding medication management in the community; could you walk me through your process for ensuring medications are administered accurately and on time?
- 3How does your leadership team monitor staff interactions to ensure that every resident is treated with the same level of kindness and professional care?
- 4What steps does the facility take to safeguard residents' personal belongings and ensure their property remains secure?
- 5I’ve heard wonderful things about your activities director; what does a typical week of engagement look like for residents who enjoy staying active?
- 6With the recent health inspection results, what specific improvements or changes have you implemented to raise your standards of care?
Personalized based on this facility's data
Key Review Excerpts
“My Aunt was excited to go here for social interaction but was immediately dosed with sleeping medications. She had two cell phones stolen within 4 months so she was not able to contact family.”
“My father was not taken care of in this facility. Very unconcerned about my fathers well being. He was wet all over and we had to tell the non responsible male nurse he was wet.”
“Great care was provided for my loved one. Caring nursing staff and a very caring management staff. Thank you for the years you committed to my brother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Northwest Nursing Center has significant concerns with 37 deficiencies over four surveys, including 13 complaint-triggered violations where families filed reports. The facility has persistent problems with abuse/neglect reporting, resident care and daily living assistance, and nutrition/hydration provision, with some issues recurring across multiple surveys. While the facility has corrected most violations, the pattern of complaints and repeated deficiencies warrants careful consideration during your visit.
Jul 23, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 4, 2024Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 13, 2023Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 13, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
May 12, 2022Routine18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Sep 13, 2023
$10,062
Ownership & Operations
Who Operates This Facility
Northwest Nursing Center
for profit
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.3/5 · Rank 8 of 13
Ownership & Management
Owners
Quality Care Givers INC
Owner (parent company) · Organization
Ronald R Payne Pc
Owner (parent company) · Organization
Southwest Ltc, Ltd
Owner (parent company) · Organization
Baronet, Rod
Owner (parent company)
Brashier, Craig
Owner (parent company)
Hines, Barry
Owner (parent company)
Payne, Ronald
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit northwestnursingcenter.com
Medicare data downloads
Original nursing home datasets
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