The Wilshire Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise responsive leadership team. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While recent reviews suggest that new ownership is making positive changes to activities and leadership, the facility has a history of severe cleanliness and staffing issues. If you are considering this facility, I strongly recommend an unannounced visit to inspect the current state of the rooms and bathrooms, and to observe staff-to-resident interaction levels firsthand.
Google Reviews
Google Reviews
26 reviews on Google“The Wilshire Skilled Nursing and Therapy faces significant criticism regarding its physical environment, cleanliness, and staffing levels. While some recent reviews mention improvements under new ownership, multiple families have reported concerns about poor hygiene, lack of basic room amenities, and unresponsive management.”
Quality Themes
Tap a score for detailsStrengths
- Responsive leadership team
- Engaging activities for residents
- Helpful and friendly individual staff members
Concerns
- Chronic understaffing and slow response times (mentioned by 5 reviewers)
- Poor sanitation, odors, and lack of cleanliness (mentioned by 4 reviewers)
- Inadequate room facilities (lack of private bathrooms/sinks) (mentioned by 3 reviewers)
- Unresponsive management to family inquiries (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your current plan for ensuring timely assistance when a resident calls for help?
- 2I noticed some feedback regarding room amenities; could you show me the current bathroom and sink facilities available in the rooms and how you maintain their cleanliness?
- 3Since cleanliness is a priority for our family, could you walk us through your daily housekeeping schedule and how you manage sanitation in common areas?
- 4The activity program sounds very engaging; could you share a sample calendar and explain how residents are encouraged to participate in these daily events?
- 5How does your leadership team handle communication with families when we have specific questions or concerns about our loved one's care?
- 6With your focus on therapy, what is your protocol for medication management and ensuring that medical needs are addressed promptly during both day and night shifts?
Personalized based on this facility's data
Key Review Excerpts
“Every time I have an issue, they are quick to respond and fix the issue. Kaylea and Serrita are absolutely amazing.”
“New owners, many activities to do, good food, seems to be a good place to live, staff is great”
“Facility was not clean, only one bathroom per wing. Poorly staffed. Facility smelled of urine and feces.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with fire safety systems and building maintenance that persist across multiple years, with families filing three complaint reports about daily care and medication management. The most recurring problems involve fire safety equipment (sprinkler systems, smoke doors, exits), food service safety, and basic care assistance. While all deficiencies show correction dates, the pattern of repeated fire safety violations across 2022, 2023, and 2024 suggests systemic maintenance challenges that families should discuss during visits.
Nov 22, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 24, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 10, 2023Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 21, 2022Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
The Wilshire Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 12 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit wilshireokc.com
Medicare data downloads
Original nursing home datasets
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