The Lakes
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Bottom 25% in OK · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PHOENIX HEALTHCARE chain · $19,073 in fines
What this means for your family
The Lakes appears to provide high-quality, compassionate care for long-term and hospice residents, as evidenced by multiple testimonials. However, families should be extremely cautious regarding the admissions process and communication; ensure you have direct contact information for nursing staff and clarify safety protocols if your loved one has dementia, as there are reports of serious lapses in oversight.
Google Reviews
Google Reviews
28 reviews on Google“The Lakes Nursing Facility receives polarized feedback, with some families praising the compassionate, dedicated staff and clean environment, while others report severe lapses in communication and patient safety. While long-term residents and hospice families often report positive experiences, several reviewers highlight significant issues with the admissions process, administrative professionalism, and the facility's ability to manage complex care needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Clean and well-maintained facility
- Responsive care for hospice residents
- Bright and welcoming environment
Concerns
- Poor communication and unprofessional administrative staff (mentioned by 4 reviewers)
- Incompetent or negligent care resulting in resident injury (mentioned by 2 reviewers)
- Issues with admissions process and lack of follow-through (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing, how does your team ensure consistent communication with families regarding changes in a resident's care plan?
- 2I noticed some feedback regarding the administrative process; what steps are you taking to ensure the admissions and onboarding experience is smooth and transparent for new families?
- 3With the current CMS health inspection rating, what specific quality improvement initiatives is the facility prioritizing right now to enhance resident safety?
- 4How does your team coordinate care and maintain safety protocols for residents in the memory care unit, especially during transition times like shift changes?
- 5Could you walk me through how your staff manages medical emergencies and ensures that family members are notified promptly and clearly?
- 6What kind of daily activities and social engagement opportunities are available to keep residents active and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff at the Lakes, the PA, the cooks, aids, nurses -- they truly loved our mother and took fabulous care of her. I'm convinced that Aaron and Kayla are some of the most wonderful and loving people on the planet.”
“We were accepted there for respite care for my mother w dementia. ABSOLUTELY AWFUL. She got locked out and she supposedly fell in the bathroom- her entire face is black and blue both eyes swollen shut. No one even called to notify me.”
“My Mother, (on hospice care) has been treated with such wonderful compassion and care. Administration has been amazing also. Judy Jay, the administrator really cares, not just flowered up words. The facility is well staffed and clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
3
measures
8
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Family complaints triggered 10 deficiencies at The Lakes, raising concerns about accident prevention, resident protection from abuse and neglect, and staff supervision. The facility shows recurring issues with safety supervision, fire safety systems, and care planning across multiple surveys from 2022-2024. While all cited deficiencies were reportedly corrected, the pattern of repeated problems in core care areas suggests ongoing operational challenges families should investigate further.
Dec 18, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 21, 2024Routine13
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 11, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 12, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Sep 28, 2023Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 8, 2022Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Nov 21, 2024
$11,052
Fine
Oct 11, 2024
$8,021
Payment Denial
Oct 11, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
The Lakes
for profit
Chain Affiliation
Phoenix Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Phoenix Healthcare LLC
Owner · Organization
Cain, Larry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit lakesokc.com
Medicare data downloads
Original nursing home datasets
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