The Trousdale
Families consistently rate this highly — reviewers highlight modern and beautiful building design. Schedule a visit to confirm the fit.
based on 20 Google reviews
Watch The Trousdale
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Trousdale offers a beautiful, modern environment with a staff that is exceptionally warm and welcoming to residents. However, families should prepare for significant upfront costs and be sure to demand clear, written pricing for personalized care levels before paying any community fees.
Google Reviews
Google Reviews
20 reviews on Google“The Trousdale is widely praised for its beautiful, modern, and well-maintained facilities and its warm, welcoming community atmosphere. While many residents and families highlight the exceptional friendliness of the staff, prospective families should be aware of significant concerns regarding high upfront community fees and a lack of pricing transparency during the initial inquiry process.”
Quality Themes
Tap a score for detailsStrengths
- Modern and beautiful building design
- Warm and friendly staff members
- Strong sense of community among residents
- Excellent location and amenities
Concerns
- Lack of pricing transparency and high upfront fees
- Broken promises regarding memory care admissions
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Responds to all reviews with high levels of personalization, frequently using the reviewer's name and referencing specific details like staff members or amenities. Addresses negative feedback by attempting to clarify misunderstandings and inviting further private communication.
Questions for Your Tour
- 1It is wonderful to see how beautiful and modern this building is; could you tell us more about the different amenities available for residents to enjoy?
- 2We noticed how much the staff seems to care about the community here, so how do you foster that sense of connection and friendship among the residents?
- 3Could you walk us through the specific process and availability for memory care services, and how you handle transitions if a resident's needs change?
- 4Can you explain the full breakdown of monthly costs, including any one-time move-in fees or unexpected service charges, so we can plan our budget accurately?
- 5What is the communication protocol for families, and how do you ensure we are kept updated on our loved one's well-being and any changes in their care?
- 6In the event of a medical emergency during the night, what is the immediate procedure for staff response and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The Trousdale in Burlingame has many wonderful team members, but one front desk staff member who truly stands for Hina. From the moment she answers the phone, her friendly and upbeat tone immediately sets a positive experience.”
“The place is beautiful, but more than that, the people are what make it special. The staff was so kind and truly seemed to care, and the residents were just the sweetest.”
“Our mother lived alone and was very reluctant to move into any assisted living facility. Trousdale was the only one that she would even considered, and it was still difficult to convince her that she would be better off there for both physical safety and the social environment.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 10, 2025InspectionClean
The inspection was conducted on December 10, 2025, as an unannounced annual review. The LPA observed general areas, including common areas, kitchen, and medication storage, noting that medications and chemicals were properly secured. The report explicitly states that no deficiencies were cited during this visit.
May 14, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on May 14, 2025. The allegations regarding staff mismanagement of resident medication and failure to ensure timely refills were reviewed. Both allegations were ultimately deemed unsubstantiated by the licensing analyst.
Jan 14, 2025OtherClean
This report details an investigation into complaints regarding resident care, specifically concerning timely medical attention and communication with authorized persons. The initial allegations regarding delayed medical attention were deemed unsubstantiated. However, the investigation noted that staff failed to properly report vital signs or communicate the results back to the responsible party as requested.
Jan 14, 2025ComplaintClean
This report details an investigation into complaints regarding resident care, specifically concerning timely medical attention and communication with authorized persons. The initial allegations regarding delayed medical attention were deemed unsubstantiated. However, the investigation noted that staff failed to properly report vital signs or communicate the results back to the responsible party as requested.
Jan 14, 2025ComplaintClean
This report details an investigation into complaints regarding resident care, specifically concerning timely medical attention and communication with authorized persons. The initial allegations regarding delayed medical attention were deemed unsubstantiated. However, the investigation noted that staff failed to properly report vital signs or communicate the results back to the responsible party as requested.
Dec 3, 2024InspectionClean
The facility underwent an unannounced Case Management visit to follow up on a reported resident injury incident. The Licensing Program Analyst observed both residents and spoke with the administration, who reported that both residents are doing well. No deficiencies were cited during this inspection.
Dec 3, 2024OtherClean
The facility underwent an unannounced Case Management visit to follow up on a reported resident injury incident. The Licensing Program Analyst observed both residents and spoke with the administration, who reported that both residents are doing well. No deficiencies were cited during this inspection.
Jun 19, 2024ComplaintClean
The investigation substantiated allegations regarding medication mismanagement and inadequate supervision during vaccinations. Two Type A deficiencies were cited concerning the security of centrally stored medications and the failure to provide proper supervision during medical procedures. Immediate corrective action plans are required for both issues.
Ownership & Operations
Who Operates This Facility
Peninsula Health Care Dist Fin; Eskaton Properties
CHU, SYLVIA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit eskaton.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Mills Estate Villa
< 1 miAssisted Living · Burlingame, CA
Cadence Millbrae
1.3 miAssisted Living · Millbrae, CA
Sterling Court
2.7 miAssisted Living · San Mateo, CA
San Bruno Skilled Nursing
3.1 miNursing Home · San Bruno, CA
The Stratford
4.1 miContinuing Care · San Mateo, CA
Sunrise of San Mateo
4.3 miAssisted Living · San Mateo, CA