Sunrise of San Mateo
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 80 Google reviews
Watch Sunrise of San Mateo
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for families seeking a highly communicative and compassionate care team, particularly for those needing memory care. However, if your loved one is particularly sensitive to dining consistency or if you are concerned about administrative stability, you should ask specifically about their current staff retention rates and dining protocols.
Google Reviews
Google Reviews
80 reviews on Google“Sunrise of San Mateo is highly regarded by families for its compassionate, attentive care team and its ability to provide a 'homey' and active environment for seniors. While the majority of reviews praise the staff's professionalism and the facility's cleanliness, some families have noted past issues with management turnover and specific concerns regarding resident safety and food service consistency.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean, beautiful, and well-maintained facility
- Engaging social activities and outings
- Strong communication from care managers
- Smooth transitions for new residents
Concerns
- Staffing shortages in memory care/Reminiscence wing (mentioned by 2 reviewers)
- Inconsistency in food service and order accuracy (mentioned by 2 reviewers)
- High management turnover/administrative instability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews. While they occasionally personalize the recipient's name and the subject of care (e.g., 'mother', 'sister'), the core messaging remains a copy-paste rotation of three distinct scripts.
Questions for Your Tour
- 1We've noticed how much people appreciate the communication from your care managers; how do you ensure that families stay updated on daily changes in a resident's well-being?
- 2The facility looks beautiful and very well-maintained; how often are the common areas and resident rooms deep-cleaned?
- 3Could you tell us more about the variety of social outings and daily activities available to help residents stay engaged with the community?
- 4How does the team ensure that food orders are consistently accurate and meet the specific dietary preferences of each resident?
- 5What is your current staffing approach for the Reminiscence wing to ensure residents always have attentive care during busy shifts?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting both the on-call nurse and the family?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is beautiful, comfortable, spacious, clean, stately, yet “homey”. The staff is welcoming and professional and make every effort to address emotional and physical needs.”
“Every member of their staff truly cared for our mother’s needs, keeping family informed through FaceTime, photos, videos, and phone calls since our family was not in the area for frequently as we would have liked.”
“The care team management staff at Sunrise are very responsive and professional. I get frequent updates from Joanne, Dania and Su along with suggestions for my mom’s care.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 10, 2026Other
The inspection identified one deficiency, which is classified as Type A, indicating an immediate risk to the health or safety of the residents. The specific violation concerns the improper storage of medications for a client who cannot self-administer or store their own medications. The facility was required to submit a Plan of Correction for this finding.
Medications must be centrally stored when a client is unable to self-store or administer medications. The facility failed to ensure this, posing an immediate health or safety risk.
Jun 24, 2025OtherCleanReport
The inspection was a Case Management follow-up visit. The analyst reviewed staff training and confirmed the correction of the nonperishable food supply issue. The report noted that while the main entry door has a keypad and delayed egress alert, three other ground-floor exits also have keypads and auditory alarms but lack delayed egress.
Apr 3, 2025Routine
The inspection identified two Type B deficiencies related to food supply maintenance and one Type A deficiency concerning staff criminal record clearances. The Type A deficiency regarding staff records was noted but appears to have been corrected during the inspection. The facility must address the deficiencies related to emergency food supply reserves.
The facility failed to provide criminal record clearance for staff member #2, which poses an immediate risk to the health, safety, or personal rights of clients in care.
The facility did not maintain sufficient non-perishable food supplies to feed all residents for a minimum of seven days in an emergency.
The facility failed to ensure that the non-perishable food supply is sufficient to feed all residents for 7 days in the event of an emergency.
Jun 24, 2024Follow-upCleanReport
The facility underwent a Case Management visit on June 24, 2024, concerning a resident who fell. The Licensing Program Analyst interviewed staff and reviewed documentation regarding the incident. No deficiencies were cited during this visit.
Mar 11, 2024RoutineCleanReport
The unannounced annual inspection conducted on March 11, 2024, found the facility to be in compliance with all observed areas. The LPA noted that the facility was clean, free of immediate hazards, and that records and safety equipment were properly maintained.
Sep 24, 2023OtherCleanReport
The facility underwent a required annual inspection and the Licensing Program Analyst conducted a thorough review of the physical plant, safety measures, and resident care protocols. The report explicitly states that no deficiencies were observed or cited per the California Code of Regulations, Title 22, Division 6, Chapter 8.
Dec 27, 2021ComplaintCleanReport
This report details an investigation into an allegation that a resident sustained injuries while in care. The investigation found the allegation to be unsubstantiated, meaning there was no preponderance of evidence to prove the alleged violation occurred.
Nov 23, 2021Complaint
The investigation substantiated allegations regarding resident care and facility cleanliness. Key deficiencies cited include failure to monitor and document resident health changes (HSC 87466) and maintaining sanitary conditions within the facility (CCR 87303(a)(1)). The facility must develop a written Plan of Correction for both cited violations.
The licensee failed to ensure residents are regularly observed for changes in physical, mental, emotional, and social functioning. Appropriate assistance was not provided when changes were observed, such as failing to update the physician report or develop an appropriate care plan for R1's health changes.
The facility was not clean, safe, sanitary, and in good repair at all times. Specifically, the room was found to be disheveled, and there was a strong urine smell, indicating failure to maintain sanitary conditions.
Ownership & Operations
Who Operates This Facility
Szr San Mateo LLC; Sunrise Senior Living Mgt
ABBIE APOLINARIO
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Peninsula Regent (the)
< 1 miContinuing Care · San Mateo, CA
Heritage Place
1.1 miAssisted Living · San Mateo, CA
Heritage Inn
1.1 miAssisted Living · San Mateo, CA
Olivia's Care Home IV
1.5 miAssisted Living · San Mateo, CA
San Mateo Medical Center D/p Snf
2.2 miNursing Home · San Mateo, CA
Vista Terrace of Belmont
3.5 miAssisted Living · Belmont, CA