Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 85 Google reviews

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Public Google reviewers rate Sunrise of San Mateo highly. Reviewers highlight: compassionate and attentive care staff, clean, beautiful, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Sunrise of San Mateo is highly regarded by families for its compassionate, attentive care team and its ability to provide a 'homey' and active environment for seniors. While the majority of reviews praise the staff's professionalism and the facility's cleanliness, some families have noted past issues with management turnover and specific concerns regarding resident safety and food service consistency.
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Distribution · 88 analyzed
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews. While they occasionally personalize the recipient's name and the subject of care (e.g., 'mother', 'sister'), the core messaging remains a copy-paste rotation of three distinct scripts.
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Key Review Excerpts
“The facility itself is beautiful, comfortable, spacious, clean, stately, yet “homey”. The staff is welcoming and professional and make every effort to address emotional and physical needs.”
“Every member of their staff truly cared for our mother’s needs, keeping family informed through FaceTime, photos, videos, and phone calls since our family was not in the area for frequently as we would have liked.”
“The care team management staff at Sunrise are very responsive and professional. I get frequent updates from Joanne, Dania and Su along with suggestions for my mom’s care.”
Source: CA Community Care Licensing Division
The inspection identified one deficiency, which is classified as Type A, indicating an immediate risk to the health or safety of the residents. The specific violation concerns the improper storage of medications for a client who cannot self-administer or store their own medications. The facility was required to submit a Plan of Correction for this finding.
The inspection was a Case Management follow-up visit. The analyst reviewed staff training and confirmed the correction of the nonperishable food supply issue. The report noted that while the main entry door has a keypad and delayed egress alert, three other ground-floor exits also have keypads and auditory alarms but lack delayed egress.
The inspection identified two Type B deficiencies related to food supply maintenance and one Type A deficiency concerning staff criminal record clearances. The Type A deficiency regarding staff records was noted but appears to have been corrected during the inspection. The facility must address the deficiencies related to emergency food supply reserves.
The facility underwent a Case Management visit on June 24, 2024, concerning a resident who fell. The Licensing Program Analyst interviewed staff and reviewed documentation regarding the incident. No deficiencies were cited during this visit.
The unannounced annual inspection conducted on March 11, 2024, found the facility to be in compliance with all observed areas. The LPA noted that the facility was clean, free of immediate hazards, and that records and safety equipment were properly maintained.
The facility underwent a required annual inspection and the Licensing Program Analyst conducted a thorough review of the physical plant, safety measures, and resident care protocols. The report explicitly states that no deficiencies were observed or cited per the California Code of Regulations, Title 22, Division 6, Chapter 8.
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
Szr San Mateo LLC; Sunrise Senior Living Mgt
ABBIE APOLINARIO
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85 reviews from families & visitors
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Visit sunriseseniorliving.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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