See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Trinity Hill Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

151 Hillside Ave, Behind the Rocks · Hartford, CT 06106144 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 39 Google reviews

5
4
3
2
1
Trinity Hill Care Center Nursing Home in Hartford, CT — Street View
Street View

Watch Trinity Hill Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (19 vs median 12)

Bottom 25% in CT · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in ICARE HEALTH NETWORK chain · $58,994 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive experiences with specific social workers, the facility faces consistent, serious allegations regarding sanitation and staff responsiveness. We strongly recommend that families conduct an unannounced visit to inspect the cleanliness of the environment and observe staff-to-resident interactions before making a decision.

Google Reviews

Google Reviews

39 reviews on Google
Trinity Hill Care Center receives highly polarized feedback, with a significant number of reviewers reporting severe concerns regarding cleanliness, staff responsiveness, and the quality of care. While a subset of families and patients praise specific staff members like social workers for their assistance, the recurring reports of neglected hygiene, poor food quality, and restrictive visitation policies suggest a challenging environment for residents.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value1.0

Strengths

  • Helpful social work staff
  • Professional rehabilitation team
  • Occasional dedicated nursing staff

Concerns

  • Facility cleanliness and hygiene (mice/insects/feces) (mentioned by 6 reviewers)
  • Slow or non-existent staff response to call buttons (mentioned by 3 reviewers)
  • Poor quality, unnutritious, or cold food (mentioned by 5 reviewers)
  • Restrictive, prison-like visitation policies (mentioned by 4 reviewers)
  • Staff apathy, rudeness, or lack of professionalism (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(9)'19(6)'21(3)'23(7)'26(2)

Distribution · 43 analyzed

5
14
4
1
3
0
2
5
1
23

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what specific protocols and schedules are currently in place to ensure consistent hygiene and pest control throughout the building?
  • 2I noticed the facility has a 3-star staffing rating; could you walk me through how you ensure timely responses to call buttons, especially during shift changes or overnight hours?
  • 3We understand that dining is a key part of daily life; what steps is the culinary team taking to improve the nutritional quality and temperature of the meals served to residents?
  • 4Could you describe the current visitation policy and how the facility balances security with the need for families to have flexible, meaningful time with their loved ones?
  • 5What is the facility's process for ensuring professional communication between the nursing staff and family members, and how do you handle concerns regarding staff-resident interactions?
  • 6In terms of medical oversight, what is the protocol for medication management and how do you ensure that changes in a resident's health status are communicated to us immediately?

Personalized based on this facility's data


Key Review Excerpts

The only ones working hard are the maintenance workers and rehabilitation people. You can't give a hug or kiss to your visitors when they come see you. They make you sit 10 feet away from each other.

Rehab patient · 2024☆☆☆☆

My grandma was there for almost a month I have nothing but wonderful things to say about the facility. The staff was very professional I was kept informed on my grandmas progress and her social workers Ashley and Alyssa were very helpful.

Memory care family member · 2023★★★★★

Dirty and filthy place. You can see the mouse droppings in every corner of the facility, insects crawling on the patients beds. My husband is after stroke and the whole right side of his body it’s numb but no one even cares about him.

Long-term resident's family · 2023☆☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
2.86hrs
70%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
CT
88.0%
Capitol
91.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
19.4%
CT
24.9%
Capitol
24.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
14.4%
CT
18.2%
Capitol
17.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
12.1%
CT
19.7%
Capitol
19.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
15.3%
CT
17.4%
Capitol
16.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Capitol
93.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CT
69.7%
Capitol
71.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
81.8%
CT
71.0%
Capitol
77.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.5%
Worse than Avg
Here
3.5%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
1penalties
Above state avg (12.8)
15 complaint-triggered
$58,994 in fines

Trinity Hill Care Center has concerning complaint patterns, with families filing 16 reports that triggered inspections, including recent complaints about abuse protection and care planning. The facility shows recurring issues with resident rights, medical records management, and abuse prevention across multiple years. While all 59 deficiencies have correction dates, the pattern of repeated problems in core care areas, particularly the multiple abuse-related citations, suggests ongoing challenges that warrant careful consideration during your visit.

May 20, 2025Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Apr 14, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 29, 2024Routine
24
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0344Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0812Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 29, 2024Complaint
5
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 23, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 30, 2023Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Apr 14, 2025

$58,994

Ownership & Operations

Who Operates This Facility

Owner / Operator

Trinity Hill Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Icare Health Network

Chain Size

12 facilities nationwide

Chain avg rating: 2.9/5 · Rank 11 of 12 (Worst)

Ownership & Management

Owners

Global World Investors

Owner · Organization

10%

Premier First Investors, Lllp

Owner · Organization

10%

Krausz, Hersch

Owner

21%

Salazar, V. Robert

Owner

31%

Sebbag, David

Owner

21%

Wright, Christopher

Owner

5%

Key personnel

Wright, ChristopherManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call