Trinity Hill Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 12)
Bottom 25% in CT · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in ICARE HEALTH NETWORK chain · $58,994 in fines · Abuse citation
What this means for your family
While some families report positive experiences with specific social workers, the facility faces consistent, serious allegations regarding sanitation and staff responsiveness. We strongly recommend that families conduct an unannounced visit to inspect the cleanliness of the environment and observe staff-to-resident interactions before making a decision.
Google Reviews
Google Reviews
39 reviews on Google“Trinity Hill Care Center receives highly polarized feedback, with a significant number of reviewers reporting severe concerns regarding cleanliness, staff responsiveness, and the quality of care. While a subset of families and patients praise specific staff members like social workers for their assistance, the recurring reports of neglected hygiene, poor food quality, and restrictive visitation policies suggest a challenging environment for residents.”
Quality Themes
Tap a score for detailsStrengths
- Helpful social work staff
- Professional rehabilitation team
- Occasional dedicated nursing staff
Concerns
- Facility cleanliness and hygiene (mice/insects/feces) (mentioned by 6 reviewers)
- Slow or non-existent staff response to call buttons (mentioned by 3 reviewers)
- Poor quality, unnutritious, or cold food (mentioned by 5 reviewers)
- Restrictive, prison-like visitation policies (mentioned by 4 reviewers)
- Staff apathy, rudeness, or lack of professionalism (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what specific protocols and schedules are currently in place to ensure consistent hygiene and pest control throughout the building?
- 2I noticed the facility has a 3-star staffing rating; could you walk me through how you ensure timely responses to call buttons, especially during shift changes or overnight hours?
- 3We understand that dining is a key part of daily life; what steps is the culinary team taking to improve the nutritional quality and temperature of the meals served to residents?
- 4Could you describe the current visitation policy and how the facility balances security with the need for families to have flexible, meaningful time with their loved ones?
- 5What is the facility's process for ensuring professional communication between the nursing staff and family members, and how do you handle concerns regarding staff-resident interactions?
- 6In terms of medical oversight, what is the protocol for medication management and how do you ensure that changes in a resident's health status are communicated to us immediately?
Personalized based on this facility's data
Key Review Excerpts
“The only ones working hard are the maintenance workers and rehabilitation people. You can't give a hug or kiss to your visitors when they come see you. They make you sit 10 feet away from each other.”
“My grandma was there for almost a month I have nothing but wonderful things to say about the facility. The staff was very professional I was kept informed on my grandmas progress and her social workers Ashley and Alyssa were very helpful.”
“Dirty and filthy place. You can see the mouse droppings in every corner of the facility, insects crawling on the patients beds. My husband is after stroke and the whole right side of his body it’s numb but no one even cares about him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Hill Care Center has concerning complaint patterns, with families filing 16 reports that triggered inspections, including recent complaints about abuse protection and care planning. The facility shows recurring issues with resident rights, medical records management, and abuse prevention across multiple years. While all 59 deficiencies have correction dates, the pattern of repeated problems in core care areas, particularly the multiple abuse-related citations, suggests ongoing challenges that warrant careful consideration during your visit.
May 20, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Apr 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 29, 2024Routine24
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 29, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Apr 14, 2025
$58,994
Ownership & Operations
Who Operates This Facility
Trinity Hill Care Center
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 11 of 12 (Worst)
Ownership & Management
Owners
Global World Investors
Owner · Organization
Premier First Investors, Lllp
Owner · Organization
Krausz, Hersch
Owner
Salazar, V. Robert
Owner
Sebbag, David
Owner
Wright, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit trinity-hill.com
Medicare data downloads
Original nursing home datasets
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