Chelsea Place Care Center LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 12)
Bottom 25% in CT · Critically understaffed (RN) · Significantly below average staffing · Low staff turnover (stable workforce) · Worst in ICARE HEALTH NETWORK chain · $32,295 in fines · Abuse citation
What this means for your family
We strongly advise families to exercise extreme caution when considering this facility. Given the consistent, high-severity reports of neglect, unsanitary conditions, and communication failures, we recommend looking for alternative providers with better safety records and transparent communication practices.
Google Reviews
Google Reviews
64 reviews on Google“Chelsea Place Care Center faces severe and consistent criticism regarding patient neglect, unsanitary living conditions, and poor communication with families. While a small minority of reviewers report positive experiences with specific nurses, the overwhelming majority of feedback highlights serious concerns about staff unprofessionalism, hygiene, and inadequate medical care.”
Quality Themes
Tap a score for detailsStrengths
- Select individual nursing staff members
- Occasional positive updates on patient condition
- Some clean rooms reported by specific families
Concerns
- Unsanitary conditions including pests and odors (mentioned by 9 reviewers)
- Neglect and poor medical care (mentioned by 12 reviewers)
- Rude or unprofessional staff/reception (mentioned by 7 reviewers)
- Lack of communication with family members (mentioned by 6 reviewers)
- Poor food quality and dietary management (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning schedule and how you manage pest control and odor prevention?
- 2I noticed some concerns regarding communication; what is your standard process for keeping families updated on their loved one's health status and daily progress?
- 3How does your nursing team coordinate with dietary staff to ensure residents receive the specific nutritional support and meal quality they require?
- 4With 21 recent state violations, what specific steps has the leadership team taken to improve oversight and ensure higher standards of care for all residents?
- 5Could you describe the daily activity schedule for residents and how you ensure those who need extra assistance are actively engaged?
- 6How does your facility handle medical emergencies and ensure that family members are notified immediately if a resident's condition changes?
Personalized based on this facility's data
Key Review Excerpts
“The absolute WORST care facility my family has ever experienced. They abuse and neglect all residents physically, emotionally, mentally.”
“My father-in-law has now died because of their negligence. They told me at 11 o’clock At night that they would send them to the hospital 7 AM. They never sent him to the”
“My mother had dementia and had been living at Chelsea's place since 2018... She would tell us people were touching her inappropriately, the staff were mean and that she wouldn't shower because this is when it would happen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chelsea Place has persistent serious concerns, with families filing complaints triggering many of the 84 deficiencies across 17 inspections. The facility repeatedly struggles with resident rights violations, protection from abuse and neglect, and care planning. Most troubling, recent deficiencies from January 2026 regarding safety hazards, medical oversight, and resident dignity violations remain uncorrected with no improvement plan, suggesting ongoing quality issues that should prompt careful consideration before placement.
Jan 5, 2026Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 27, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Mar 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 20, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 5, 2026
$39,495
Ownership & Operations
Who Operates This Facility
Chelsea Place Care Center LLC
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 12 of 12 (Worst)
Ownership & Management
Owners
Global World Investors
Owner · Organization
Premier First Investors, Lllp
Owner · Organization
Krausz, Hersch
Owner
Melamed, Solomon
Owner
Salazar, V. Robert
Owner
Sebbag, David
Owner
Wright, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit chelseaplacecarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Autumn Lake Healthcare at West Hartford
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