Riverside Health Care Center, INC.
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 434 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in NATIONAL HEALTH CARE ASSOCIATES chain · $61,394 in fines · Abuse citation
What this means for your family
Riverside is highly regarded for its cleanliness and dedicated therapy teams, making it a strong candidate for rehabilitation. However, because some families have reported inconsistent response times and care quality, we recommend visiting during off-hours and asking specifically about the nurse-to-patient ratios on the floor where your loved one will reside.
Google Reviews
Google Reviews
434 reviews on Google“Riverside Health Care Center is widely praised for its cleanliness, welcoming atmosphere, and dedicated nursing and rehabilitation staff who frequently go above and beyond for residents. While the vast majority of reviews are highly positive, some families have raised serious concerns regarding inconsistent care, slow response times for call lights, and occasional lapses in hygiene or professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, attentive nursing and rehab staff
- Welcoming and helpful front desk/reception
- Strong rehabilitation and ventilator care programs
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Inconsistent quality of care and staff attitudes (mentioned by 4 reviewers)
- Dissatisfaction with food quality and menu variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation and ventilator care, how do you ensure consistent, high-quality attention for residents who require specialized medical monitoring?
- 2I noticed that response times to call lights can sometimes be a challenge; what is your current process for prioritizing and tracking these requests to ensure residents aren't waiting too long?
- 3With 15 recent state violations, what specific steps is the leadership team taking to improve compliance and address the areas identified in the recent health inspections?
- 4I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
- 5Since dining is an area you are looking to enhance, could you tell me about the current meal planning process and how you accommodate residents who might be dissatisfied with the menu variety?
- 6How do you foster a consistent, positive culture among the staff to ensure that every resident receives the same level of warm, attentive care throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“Riverside Rehab is immaculate. The building is spotless, smells clean, and has such a warm, calming atmosphere.”
“The staff all the people who work here take proper care of me with kind attention,respect and fulfill all my needs.All of them make me feel like family.”
“I have a close family member in this facility since day one if I had any issues they would work hard to accommodate my issues but other than that the staff at the front desk are welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent safety and care quality concerns, with families filing 15 complaint-triggered deficiencies across multiple surveys. The most recurring problems involve accident prevention and safety supervision, medication management, and care planning. Issues with protecting residents from accidents appear repeatedly from 2019 through 2025, and recent complaints have included serious concerns about abuse protection and resident treatment. While deficiencies are typically corrected, the pattern of recurring safety issues warrants careful consideration during any visit.
Dec 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Apr 16, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 22, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 11, 2025
$12,715
Fine
Jan 10, 2024
$33,410
Fine
Aug 1, 2023
$15,269
Ownership & Operations
Who Operates This Facility
Riverside Health Care Center, INC.
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 43 of 43 (Worst)
Ownership & Management
Owners
David Smilovitz Trust
Owner · Organization
Izask Keller S CORP Life Estate Trust Fbo Hymie Keller
Owner · Organization
Izask Keller S CORP. Life Estate Trust Fbo Perl Brown
Owner · Organization
The Harry and Helen Ostreicher Family Trust
Owner · Organization
Brown, Pearl
Owner
Laufer, Doris
Owner
Ostreicher, Marvin
Owner
Zitter, Agnes
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
434 reviews from families & visitors
Official Website
Visit riverrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Trinity Hill Care Center
3.0 miNursing Home · Hartford, CT
Parkville Care Center
3.4 miNursing Home · Hartford, CT
Civita Care Center at Salmon Brook
4.1 miNursing Home · Glastonbury, CT
Saint Mary Home
4.3 miNursing Home · West Hartford, CT
Touchpoints at Bloomfield
4.9 miNursing Home · Bloomfield, CT
Hebrew Center for Health and Rehabilitation
5.0 miNursing Home · West Hartford, CT