Parkville Care Center
Strong Medicare quality ratings; families often praise select attentive and respectful nursing staff. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
While the physical therapy team is noted as a potential positive, the facility faces severe and consistent reports of poor hygiene, unprofessional staff, and communication failures. Families should be extremely cautious and perform an in-person, unannounced visit to inspect the living conditions and staffing levels before considering this facility.
Google Reviews
Google Reviews
39 reviews on Google“Parkville Care Center faces significant and recurring criticism regarding the quality of patient care, cleanliness, and food service. While a few reviewers mention individual helpful staff members, the majority of reports describe a facility struggling with understaffing, poor communication, and unprofessional conduct by administration and nursing aides.”
Quality Themes
Tap a score for detailsStrengths
- Select attentive and respectful nursing staff
- Effective physical therapy department
- Clean and well-maintained administrative areas
Concerns
- Poor food quality and lack of variety (mentioned by 6 reviewers)
- Unresponsive staff and difficulty reaching facility by phone (mentioned by 5 reviewers)
- Unprofessional or rude behavior from nursing and administrative staff (mentioned by 7 reviewers)
- Facility cleanliness issues including odors and hygiene concerns (mentioned by 5 reviewers)
- Allegations of theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a primary focus for the facility; could you walk me through how you ensure consistent, attentive care for residents throughout all three shifts?
- 2We read that you actively respond to feedback online, which we appreciate; how do you use that family input to improve daily operations and communication?
- 3Given the recent feedback regarding dining experiences, what steps are you taking to improve the variety and quality of the meals served to residents?
- 4Could you describe the protocols in place to ensure personal belongings are kept secure and accounted for in the residents' rooms?
- 5What is your current process for ensuring that family members can reach staff or administration reliably when they have questions or concerns?
- 6I see there have been some recent challenges regarding facility hygiene; what is your current daily cleaning schedule and how do you maintain a fresh, sanitary environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The hallways and rooms smell like dog poop, the patients call for assistance and aid comes an hour or more later.”
“The staff from front desk personnel, to nursing, were attentive and respectful. The place was surprisingly well maintained and my father didn’t complain once about staff care.”
“My parents had to do her own cleaning of her things because the cnas just don't care and even after complaint nothing changed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility, triggering 6 federal investigations that found serious deficiencies in abuse reporting, resident rights, and care quality. The facility shows persistent problems across multiple surveys in quality of care, resident rights, and facility safety/maintenance. While most issues have correction dates, one recent care quality deficiency remains uncorrected, and the pattern of complaints suggests ongoing resident and family concerns.
Apr 11, 2025Routine14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 3, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2023Routine14
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Jun 27, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Parkville Care Center
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 12
Ownership & Management
Owners
Creative Investment LLC
Owner · Organization
Silver Investment LLC
Owner · Organization
Krausz, Batsheva
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit parkvillecarectr.com
Medicare data downloads
Original nursing home datasets
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