West Hartford Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 109 Google reviews
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What this means for your family
This facility is frequently praised for its clean environment and effective rehabilitation therapy, making it a common choice for post-hospital recovery. However, because multiple families have reported significant issues with staff responsiveness and neglect, we strongly advise you to visit in person, observe the call-light response times, and maintain a consistent presence to advocate for your loved one.
Google Reviews
Google Reviews
109 reviews on Google“West Hartford Health & Rehabilitation Center receives polarized feedback, with many families praising the compassionate, attentive nursing staff and clean environment for short-term rehab. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call buttons, and unprofessional conduct by some staff members. Families considering this facility should conduct a thorough, in-person tour and maintain active involvement in their loved one's daily care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy teams
- Welcoming and professional administrative staff
Concerns
- Slow or non-existent response to call buttons/requests for assistance (mentioned by 6 reviewers)
- Unprofessional staff behavior (e.g., using phones, ignoring residents) (mentioned by 4 reviewers)
- Inconsistent quality of care and neglect (mentioned by 5 reviewers)
- Poor communication regarding medical status or discharge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Could you walk me through the typical response process when a resident uses their call button, and how you ensure those requests are prioritized promptly?
- 3Given the importance of medication management, what specific protocols do you have in place to ensure accuracy and consistency for residents with complex needs?
- 4How do you keep families updated on a resident's medical status or changes in their care plan to ensure we always feel in the loop?
- 5What steps are taken to foster a professional and attentive environment among the staff, especially during busy shifts?
- 6What kind of social activities or programs do you have scheduled to keep residents engaged and connected with one another throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff at West Hartford Health & Rehabilitation Center as a team are the best in delivering care. They are gentle and compassionate. I have never seen/known any facility that collectively aspire to treat patients like family the way they do at West Hartford Health & Rehabilitation Center.”
“My mother-in-law recently recovered for 2 weeks at West Hartford Health & Rehabilitation Center following a fall. It was the only one of the three short-term rehabilitation facilities to which she has been admitted in the past year that I would want her to return to.”
“I ABSOLUTELY had to remove my spouse from this facility September 2024‼️ This facility cause my spouse to relapsed back into ICU because of some staff DID NOT DO THEIR JOB‼️”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues with infection control appearing across all three surveys, and families have filed complaints that triggered investigations into abuse reporting and resident care. The most recurring problems involve infection prevention, care planning and treatment delivery, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated infection control violations and complaint-triggered deficiencies regarding proper care and abuse reporting procedures suggest ongoing operational challenges families should discuss during visits.
Aug 29, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 30, 2023Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 30, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 2, 2021Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Meet other general requirements that are deficient.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
West Hartford Health & Rehabilitation Center
for profit
Ownership & Management
Owners
Article VI Marital Trust Under Leonard J. Schwartz Revocable Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit westhartfordhealth.com
Medicare data downloads
Original nursing home datasets
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