Avery Nursing Home/noble Building
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · $71,481 in fines
What this means for your family
While some families report positive social engagement, the recurring reports of hygiene issues and medical neglect are significant red flags. If you choose to tour, we strongly recommend inspecting the resident rooms personally and asking for specific protocols regarding daily hygiene and communication with family members.
Google Reviews
Google Reviews
22 reviews on Google“Avery Nursing Home/Noble Building receives highly polarized feedback, with some families praising the compassionate care while others report severe neglect and poor communication. Critical concerns include hygiene issues, slow staff response times, and a lack of transparency regarding medical conditions. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind nursing staff
- Active social and recreational programming
- Supportive environment for long-term residents
Concerns
- Poor hygiene and cleanliness in resident rooms (mentioned by 4 reviewers)
- Neglect and lack of medical oversight (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Slow or unresponsive staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your facility has a very active social calendar; could you walk me through what a typical week of activities looks like for a new resident?
- 2Given that some families have expressed concerns regarding room cleanliness, what is your current protocol for daily housekeeping and deep-cleaning schedules?
- 3With the recent focus on medical oversight, could you explain the process for how your nursing team communicates changes in a resident's health status to family members?
- 4I see that you actively engage with online feedback; how do you use that family input to improve the day-to-day experience for residents?
- 5What specific steps are being taken to ensure that residents receive timely assistance when they use their call bells or request help from staff?
- 6Could you describe your facility's approach to medication management and how you ensure accuracy for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The nursing supervisor and social workers we've worked with are beyond horrible, this facility is totally money-based and don't care for the quality of life for loved ones.”
“When the hospital did a general health check they found a large number of bruises on her legs, a rash on her bottom because they never moved her, and other ailments that came with those two weeks of obvious neglect.”
“Avery Heights offers its residents a supportive, caring environment in which programs and opportunities abound. Cultural, social, and physical activities are numerous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
14
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant concerns with families filing 10 complaints that triggered investigations, revealing serious issues including abuse/neglect violations and recurring problems with accident prevention and safety. The most frequent deficiency areas are care planning and assessment, treatment and care quality, and safety hazards, with problems persisting across multiple surveys from 2021 to 2025. While the facility reports corrections for all violations, the pattern of repeated issues in core care areas and family complaints suggests ongoing quality concerns that warrant careful consideration.
Oct 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 19, 2025Routine17
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
May 19, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Oct 6, 2025
$15,935
Fine
Apr 8, 2025
$14,505
Fine
Dec 12, 2023
$45,065
Fine
Aug 8, 2023
$11,911
Ownership & Operations
Who Operates This Facility
Avery Nursing Home/noble Building
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit averyheights.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Autumn Lake Healthcare at New Britain
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Autumn Lake Healthcare at West Hartford
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Saint Mary Home
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