Saint Mary Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 80 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
Above average in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record · Abuse citation
What this means for your family
While Saint Mary Home is noted for its clean environment and effective rehab therapy, the frequency of reports regarding medical neglect and severe understaffing is concerning. If you consider this facility, we strongly recommend you observe the staffing levels during off-hours and ask for a clear plan on how medical emergencies and physician communication are handled.
Google Reviews
Google Reviews
80 reviews on Google“Saint Mary Home receives highly polarized feedback, with some families praising the facility as clean and welcoming, while others report severe concerns regarding patient safety and neglect. While many reviewers highlight the kindness of individual staff members and the quality of physical therapy, there is a recurring pattern of complaints regarding chronic understaffing and poor communication from medical personnel. Families should be aware that experiences appear inconsistent, with some reporting excellent care and others describing dangerous lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Effective physical and occupational therapy services
- Compassionate individual caregivers
Concerns
- Chronic understaffing leading to poor patient care (mentioned by 9 reviewers)
- Negligence regarding medical conditions and slow diagnosis (mentioned by 5 reviewers)
- Rude or disrespectful behavior from nursing/CNA staff (mentioned by 4 reviewers)
- Poor communication from doctors and medical management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols are in place for the resident rooms?
- 2We've heard great things about the friendliness of your front-desk team; how does that welcoming culture extend to the nursing and CNA staff during overnight shifts?
- 3How does the nursing team ensure that medication changes or new medical diagnoses are communicated clearly to both the residents and their families?
- 4Could you tell us more about the meal service and how you might be able to accommodate specific dietary needs or preferences?
- 5What is the process for coordinating with doctors to ensure that any changes in a resident's medical condition are addressed and diagnosed promptly?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The majority of the staff mistreated my husband. Because of Covid, I wasn't allowed to visit him the first two weeks. I requested a telephone call from the house doctor 3 times. He never returned my calls.”
“The staff at St Mary's are awesome and emotionally encouraging. Only thing if I was to say is a concern would be that as long as it took for the Drs. To diagnose conditions as they come up. Waiting for relief for pain and infection like c-diff colitis took my mom over a week to be diagnosed and treated.”
“The people who were good at their jobs were wonderful. The ones who were not (and that was the majority) were lazy, inattentive, could not follow simple instructions, and obviously did not want to be working there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Saint Mary Home has faced recurring issues with resident care planning, medical record management, and medication handling, with families filing complaints that triggered 6 deficiencies. Problems appear in care planning, medication management, and safety supervision across multiple surveys from 2019-2024, suggesting persistent challenges despite corrections. While all deficiencies show correction dates, the pattern of repeat issues in core care areas warrants careful consideration during visits.
Mar 3, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 12, 2024Routine14
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 10, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Saint Mary Home
nonprofit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 13 of 20
Ownership & Management
Owners
Mercy Community Health INC.
Owner · Organization
Trinity Continuing Care Services
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Riverside Health Care Center, INC.
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