Tri-State Village Nrsg & Rhb
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
Watch Tri-State Village Nrsg & Rhb
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in ATIED ASSOCIATES chain · $208,847 in fines
What this means for your family
While the facility has a capable therapy and social services team, the recurring reports of bed bugs and significant delays in basic care are major red flags. If you consider this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of resident rooms and the responsiveness of staff to call lights during off-peak hours.
Google Reviews
Google Reviews
42 reviews on Google“Tri-State Village presents a highly polarized experience for families, with reviews oscillating between praise for specific staff members and severe allegations of neglect. While some families appreciate the efforts of the admissions and social services teams, multiple reports of bed bugs, poor hygiene, and significant delays in responding to call lights raise serious concerns about the quality of daily care. Families should be aware that experiences appear highly inconsistent and dependent on specific staff interactions.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and responsive social services and admissions staff
- Effective physical and occupational therapy department
- Some staff members noted for being compassionate and attentive
Concerns
- Presence of bed bugs and poor facility hygiene (mentioned by 5 reviewers)
- Significant delays in responding to call lights (mentioned by 4 reviewers)
- Inadequate hygiene care for residents (e.g., bathing, changing) (mentioned by 5 reviewers)
- Staff unprofessionalism and use of personal phones (mentioned by 3 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to ensure family concerns are addressed quickly?
- 2Could you walk me through your current protocols for facility sanitation and pest management to ensure a clean living environment for residents?
- 3Given the current staffing levels, what is your process for monitoring and responding to call lights to ensure residents receive timely assistance?
- 4What specific steps are taken during daily care routines, such as bathing and hygiene assistance, to ensure residents are treated with dignity and consistency?
- 5How does your therapy department coordinate with nursing staff to ensure that physical and occupational progress is maintained throughout the rest of the day?
- 6What is your procedure for medication management and oversight to ensure that dosages and schedules are strictly followed for each resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom was referred here for rehab from hip surgery. I wouldn't recommend this place at all 🥺 It takes them 45 mins- hour to answer a call light. Bed bound patients are at the mercy of staff.”
“My Father room was full of BED BUGS.. He is ate up from bug bites and he Also went Septic from the Germs and Bacteria he got from bed sores not being changed properly and cleaned.”
“The Therapy department is phenomenal when I first came there I couldn’t stand, walk get up from a seating position those therapists work with me now I can get up from a seating position, I can walk u”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 29 deficiencies, with recurring problems in accident prevention and safety supervision, care planning, and basic daily care assistance. The facility shows a concerning pattern of repeated safety violations across multiple years, including several incidents involving resident protection from abuse and neglect. While all deficiencies show correction dates, the frequency of complaint-driven citations suggests ongoing care quality issues that families should carefully evaluate during visits.
Mar 13, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 27, 2025Complaint2
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 30, 2025Routine25
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Apr 30, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Apr 23, 2025
16-day denial
Payment Denial
Jun 28, 2024
30-day denial
Fine
Jun 28, 2024
$23,651
Fine
Feb 9, 2024
$52,858
Fine
Sep 5, 2023
$105,486
Payment Denial
Sep 5, 2023
51-day denial
Fine
Jun 12, 2023
$26,852
Ownership & Operations
Who Operates This Facility
Tri-State Village Nrsg & Rhb
for profit
Chain Affiliation
Atied Associates
12 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 13 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit tristatevillage.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
South Holland Manor Hth & Rhb
< 1 miNursing Home · South Holland, IL
Munster Med-Inn
2.5 miNursing Home · Munster, IN
Aliya of Glenwood
3.4 miNursing Home · Glenwood, IL
Rehabilitation Center at Hartsfield Village
3.6 miNursing Home · Munster, IN
Prairie Oasis
3.7 miNursing Home · South Holland, IL
Bria of River Oaks
3.8 miNursing Home · Burnham, IL