Elevate Care South Holland
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 339 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 11.0)
- High RN turnover (53%)
Bottom 25% in IL · Below recommended RN staffing · Worst in ELEVATE CARE chain · $184,639 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its physical therapy and admissions team, making it a strong candidate for short-term rehab. However, families should be vigilant regarding daily care; we strongly recommend visiting during off-hours to observe hygiene standards and asking specifically about the current food service quality, as this is a frequent point of contention.
Google Reviews
Google Reviews
339 reviews on Google“Elevate Care South Holland receives praise for its clean facility, friendly staff, and effective physical therapy programs, with many families noting a warm, welcoming atmosphere. However, there are recurring, serious concerns regarding the quality of food, inconsistent staffing levels, and occasional lapses in basic hygiene and patient care. While many visitors have positive experiences, families should be aware of these significant service gaps.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Responsive admissions and social work teams
Concerns
- Poor quality, cold, or inedible food (mentioned by 6 reviewers)
- Inconsistent hygiene and odor issues (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Missing or stolen personal items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the front desk and admissions team are very welcoming; how does that team stay in touch with families regarding daily updates?
- 2We want to ensure mealtime is a highlight of the day; could you tell us more about the current dining menu and how you ensure food is served warm and appetizing?
- 3With the focus on physical and occupational therapy being a strength here, how do you integrate these therapies into a resident's regular daily routine?
- 4How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 5What specific protocols are in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting the physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was also outstanding. They were knowledgeable, encouraging, and really worked hard to help my relative regain strength and confidence.”
“Upon getting off the elevator, I smelled urine. This means patients are not being washed, cleaned and Depends changed frequently.”
“I wldn’t give my dog some of the food that I saw that was given to patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 32 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve accident prevention and safety supervision, medication management, and infection control. Recent surveys show unresolved issues with safety hazards, wound care, respiratory care, and pharmacy services, with seven serious deficiencies from January 2026 still awaiting correction, suggesting persistent quality problems.
Jan 23, 2026Complaint7
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 29, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 5, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Dec 13, 2024Routine8
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 7, 2025
$12,425
Fine
Nov 7, 2024
$29,328
Fine
Jul 12, 2024
$16,801
Fine
Feb 23, 2024
$44,013
Fine
Sep 5, 2023
$69,033
Ownership & Operations
Who Operates This Facility
Elevate Care South Holland
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 10 of 12 (Worst)
Ownership & Management
Owners
Aperion Care Exec Holdings LLC
Owner · Organization
Andrews, Amanda
Owner
Meystel, Moshe
Owner
Thengil, Jimmy
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
339 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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