Countryside Nursing & Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (27 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Worst in EXTENDED CARE CLINICAL chain · $84,533 in fines · Abuse citation
What this means for your family
We strongly advise caution when considering this facility. Multiple independent reports of severe neglect, including residents left in soiled conditions and medication errors, indicate significant systemic failures. If you must visit, pay close attention to the cleanliness of resident rooms and ask for specific protocols regarding the supervision of residents with behavioral issues.
Google Reviews
Google Reviews
24 reviews on Google“Countryside Nursing & Rehab Center faces severe and consistent criticism regarding patient neglect, hygiene, and staff professionalism. Multiple families report incidents of residents being left in soiled conditions, medication errors, and a lack of safety protocols regarding aggressive residents. While a few reviewers offer brief praise for specific staff members, the overwhelming majority of detailed feedback highlights a dangerous environment that fails to meet basic standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Select individual staff members noted as helpful
- Some families report positive phone communication
Concerns
- Poor hygiene and failure to change soiled linens/diapers (mentioned by 4 reviewers)
- Medication management errors and missed doses (mentioned by 3 reviewers)
- Unsafe environment including violence between residents (mentioned by 3 reviewers)
- Unprofessional or rude administrative and nursing staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through your current process for ensuring consistent, high-quality care and timely assistance for residents throughout the day and night?
- 2I noticed some concerns regarding hygiene and room maintenance; what specific protocols do you have in place to ensure linens are changed promptly and rooms remain consistently clean?
- 3Can you explain your current system for medication administration and the safeguards you use to prevent errors or missed doses?
- 4With the facility's size, how do you manage resident safety and monitor communal areas to ensure a calm and secure environment for everyone?
- 5I see that the facility responds to some online feedback; how do you use family input to improve the daily quality of life and dining experience for residents?
- 6What does a typical day look like for residents in terms of social engagement and activities, especially for those who may need extra support?
Personalized based on this facility's data
Key Review Excerpts
“They let the bed ridden or wheelchair-bound patients sit in nasty dirty wet diapers all day and night but don't get out their medicine like they're supposed to.”
“Y'all put a bedridden patient in a room with violent resident & he hit them in the head violently what the hell were you all thinking.”
“My Dad's room had urine on the floor for at least 5 hours & bed was definitely wet from urine for hours!!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Countryside Nursing & Rehab Center has serious recurring concerns with families filing 26 complaints that triggered federal investigations. The facility repeatedly struggles with accident prevention and safety, protection from abuse and neglect, and medication management across multiple years. While all violations show correction dates, the persistent pattern of complaints about resident safety, repeated accidents, and abuse protection issues, combined with ongoing problems in the same care areas, suggests systemic challenges that families should carefully evaluate before considering placement.
Oct 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Jul 31, 2025Routine19
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Jul 31, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 13, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Payment Denial
May 13, 2025
12-day denial
Ownership & Operations
Who Operates This Facility
Countryside Nursing & Rehab Ctr
for profit
Chain Affiliation
Extended Care Clinical
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 9 of 12 (Worst)
Ownership & Management
Owners
B & Z Grandchildren Accumulation Trust
Owner · Organization
N & S Rothner Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit countrysidenursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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