Aliya of Glenwood
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
- High staff turnover (53%)
- High RN turnover (65%)
Bottom 25% in IL · Below recommended RN staffing · Worst in ALIYA HEALTHCARE chain · $220,968 in fines · Abuse citation
What this means for your family
While the facility's restorative therapy team and admissions staff receive praise for their professionalism, the recurring reports of severe neglect and poor hygiene are critical red flags. If you consider this facility, perform unannounced visits at different times of the day to verify cleanliness and staffing levels, and ensure you have a clear plan for medical oversight.
Google Reviews
Google Reviews
63 reviews on Google“Aliya of Glenwood presents a highly polarized experience for families, with sharp divides between those who praise specific staff members for their kindness and those who report severe neglect and unsanitary conditions. While some families highlight professional admissions and restorative therapy, others describe critical failures in basic care, including reports of dehydration, unmanaged wounds, and poor hygiene. Prospective families should be aware that the facility has undergone recent ownership changes, yet negative reports regarding staffing levels and cleanliness persist.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated restorative therapy aides
- Helpful and professional admissions/social work staff
- Compassionate individual caregivers
- Engaging activities and events
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Unsanitary facility conditions and unpleasant odors (mentioned by 5 reviewers)
- Staff unprofessionalism and excessive cell phone use (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With 184 residents to care for, what specific protocols do you have in place to ensure call lights are answered promptly and that staff remain focused on resident needs during their shifts?
- 3Could you walk me through your current housekeeping schedule and the steps taken to ensure the facility maintains a fresh, sanitary environment throughout the day?
- 4I see that restorative therapy is a highlight here; how are those activities integrated into the daily schedule to keep residents engaged and moving?
- 5Given the importance of consistent communication, what is the best way for families to receive regular, reliable updates on their loved one’s health and care plan?
- 6How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“They left my bedridden wife in soiled diapers when she had a lower back wound. She fell out of bed multiple times. They argued with me about sending her to the hospital when the lower back wound became infected.”
“My sister was here less than a week. She went out 911 because she was non responsive. On arrival to the hospital her BP was so low the doctor thought he was going to have to intubate her. When they opened her mouth it was full of rice (dinner?) She was also severely dehydrated. Unacceptable!”
“My grandfather was places in Aliya of Glenwood on Monday, May 12. I would like to say that all staff members were very supportive and professional. I especially like the attention given to the family by Chantel Brown even before my grandfather got there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 59 deficiencies across 20 surveys, with 35 triggered by family complaints about resident safety issues. The most recurring problems involve accident prevention and safety supervision, pressure ulcer care, and medication management. Recent complaints in 2025 included abuse protection failures and ongoing safety hazards, suggesting persistent issues despite reported corrections, warranting careful consideration before placement.
Mar 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 5, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 19, 2026Complaint2
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Jan 16, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Dec 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Dec 13, 2025
3-day denial
Payment Denial
Apr 3, 2025
18-day denial
Fine
Apr 3, 2025
$67,237
Fine
Oct 4, 2024
$13,910
Fine
Sep 10, 2024
$29,211
Fine
May 10, 2024
$14,050
Payment Denial
May 10, 2024
60-day denial
Fine
Apr 15, 2024
$8,554
Fine
Nov 13, 2023
$39,998
Fine
Jun 15, 2023
$13,039
Payment Denial
Jun 15, 2023
33-day denial
Ownership & Operations
Who Operates This Facility
Aliya of Glenwood
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 8 of 9 (Worst)
Ownership & Management
Owners
Aliya Five Holdings LLC
Owner · Organization
Aliya Gb Member a LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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