Rehabilitation Center at Hartsfield Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 44 Google reviews

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What this means for your family
While the facility is physically clean and offers a strong physical therapy program, the recurring reports of severe understaffing and poor medical communication are critical red flags. If you are considering this facility, we strongly advise you to ask management for their current nurse-to-patient ratio and to verify their policy on agency staff usage before making a decision.
Google Reviews
Google Reviews
44 reviews on Google“Hartsfield Village receives frequent, severe criticism regarding chronic understaffing, poor communication, and inconsistent nursing care that has led to serious health complications for residents. While some reviewers praise the physical therapy department and the cleanliness of the facility, many families report that their loved ones suffered from neglect, medication errors, and slow response times. The facility is consistently described as struggling to maintain adequate care levels, with many families expressing deep regret over their decision to place relatives there.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy program
- Select dedicated and hard-working individual staff members
Concerns
- Chronic understaffing and high reliance on agency staff (mentioned by 12 reviewers)
- Slow response times to call buttons and patient needs (mentioned by 8 reviewers)
- Poor communication with families and lack of medical updates (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high praise for your physical therapy program, how do you ensure that same level of dedicated, consistent care carries over into daily nursing support?
- 2I noticed that staffing levels are a high priority for your facility; how do you integrate agency staff with your permanent team to ensure they are familiar with each resident's specific needs?
- 3What is your standard process for updating families on medical changes or health status, and who is our primary point of contact for these communications?
- 4With the current focus on medication management, what specific safeguards or double-check systems do you have in place to ensure medications are administered accurately and on time?
- 5When a resident uses their call button, what is your internal goal for response time, and how do you monitor those requests to ensure no one is left waiting?
- 6Beyond the physical therapy sessions, what types of social activities or daily engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom went in being able to walk and came out with pressure wounds on her feet which ended up killing her. Please do not choose to send your loved ones here.”
“Hartsfield is understaffed and has 1 nurse taking care of 20+ patients at a time so I don't blame all of the nurses. My Grandma's bed was left filthy and I had to tell staff to please change t”
“The facility was very clean, But instead of making it look like A high end hotel they should invest in an incentive program for their staff. Most of the staff was very kind with the exception of two aids.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 41 deficiencies across five surveys, with six triggered by family complaints. Recurring problems involve medication management, quality of care, and resident rights issues that persist across multiple inspections from 2023 to 2025. While the facility reports correcting each violation, the repeated nature of similar deficiencies—particularly around medication administration and care standards—suggests ongoing challenges that families should carefully consider.
Aug 18, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 9, 2024Complaint3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 3, 2024Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Jun 3, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Mar 20, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Mar 13, 2023Routine16
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Rehabilitation Center at Hartsfield Village
nonprofit
Ownership & Management
Owners
Community Foundation of Northwest Indiana, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit hartsfieldvillage.com
Medicare data downloads
Original nursing home datasets
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