South Holland Manor Hth & Rhb
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 74 Google reviews
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What this means for your family
This facility has a high volume of reports regarding neglect and unresponsive staff. We strongly advise families to look elsewhere, but if you must consider this location, perform an unannounced, in-person tour to inspect the cleanliness of the rooms and observe staff interaction with residents firsthand.
Google Reviews
Google Reviews
74 reviews on Google“South Holland Manor consistently receives severe criticism from families and residents regarding neglect, poor hygiene, and unresponsive nursing staff. While a small minority of reviewers report positive experiences with specific staff members or rehab services, the overwhelming majority describe a facility that is understaffed, dirty, and unprofessional. Families frequently report that call lights go unanswered for hours, medications are delayed, and basic care needs are ignored.”
Quality Themes
Tap a score for detailsStrengths
- Occasional dedicated nursing and rehab staff
- Welcoming front desk personnel
- Effective hospice and chaplain support services
Concerns
- Unresponsive staff and ignored call lights (mentioned by 14 reviewers)
- Unsanitary facility conditions and poor cleanliness (mentioned by 9 reviewers)
- Neglect of basic patient care and hygiene (mentioned by 11 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
- Unprofessional and rude staff behavior (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent challenges with call light response times, what specific protocols or technology do you have in place to ensure a resident's needs are addressed promptly?
- 2I noticed the facility has had some recent cleanliness concerns; could you walk me through your daily housekeeping and sanitation schedule for resident rooms and common areas?
- 3How does your nursing team manage medication administration to ensure accuracy and avoid the delays that some families have expressed concern about?
- 4With the current staffing ratings, how do you ensure that residents receive consistent, personalized attention for their daily hygiene and comfort needs?
- 5I appreciate that your team responds to online feedback; how do you use that family input to improve the quality of care and communication on the floor?
- 6What does a typical day look like for a resident in terms of engaging activities and social interaction to ensure they stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The rooms are dirty, floors not mopped. Patients stink. The nursing staff is uncaring and useless.”
“My mother's room was in need of attention, the floor was caked with dirt and sticky, and the bathroom was not clean at all.”
“My grandfather was here and watching him suffer was the worst thing ever. We would visit him everyday and he declined as he got there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports prompting 30 complaint-triggered deficiencies at South Holland Manor, with recurring issues in safety hazard prevention, daily care assistance, and wound care management. The facility shows persistent problems across surveys, with safety violations appearing in January 2026, June 2025, and repeatedly throughout previous years, suggesting ongoing challenges with accident prevention and supervision. While all deficiencies show correction dates, the pattern of repeated safety and care issues warrants careful consideration during any visit.
Jan 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 22, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 4, 2026
$17,050
Fine
Jul 28, 2025
$28,600
Fine
May 23, 2023
$52,426
Payment Denial
May 23, 2023
25-day denial
Ownership & Operations
Who Operates This Facility
South Holland Manor Hth & Rhb
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit southhollandmanorhrc.com
Medicare data downloads
Original nursing home datasets
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