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Nursing HomeMedicaid Investigative

Munster Med-Inn

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

7935 Calumet Ave, Munster, IN 46321225 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 101 Google reviews

5
4
3
2
1
Munster Med-Inn Nursing Home in Munster, IN — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (22 vs median 6)

Bottom 25% in IN · Worst in CASA CONSULTING chain · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the memory care unit and activities department are highly praised, families should be aware of significant, recurring reports regarding slow response times and cleanliness. We strongly recommend visiting during off-hours and weekends to observe staffing levels for yourself before making a final decision.

Google Reviews

Google Reviews

101 reviews on Google
Munster Med-Inn presents a stark divide in experiences, with many families praising the dedicated memory care and activities staff, while others report severe concerns regarding neglect, cleanliness, and staffing levels. While some residents and families feel well-supported by specific team members, there is a recurring pattern of complaints regarding slow response times to call lights, poor hygiene, and unprofessional behavior among nursing staff.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0Activities9.0Meds2.0Memory8.0Comms4.0Value2.0

Strengths

  • Highly regarded memory care and activities department
  • Attentive and compassionate social work staff
  • Strong rehabilitation therapy team
  • Welcoming and professional admissions process

Concerns

  • Slow response to call lights and patient needs (mentioned by 12 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 10 reviewers)
  • Poor facility cleanliness and odors (mentioned by 8 reviewers)
  • Understaffing, particularly on night shifts (mentioned by 7 reviewers)
  • Poor quality or delayed food service (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(4)'19(6)'21(12)'23(3)'25(26)'26(17)

Distribution · 109 analyzed

5
49
4
14
3
1
2
4
1
41

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the memory care and activities department is highly regarded; could you walk me through a typical daily activity schedule for a resident?
  • 2Given the current staffing levels, what is the average response time for call lights, and how do you ensure residents are attended to promptly, especially during the night shift?
  • 3I see that you actively engage with online feedback; how does that communication loop help your team improve the daily experience for residents and their families?
  • 4What specific protocols are in place to maintain facility cleanliness and address concerns regarding odors in common areas and resident rooms?
  • 5Could you explain the process for ensuring timely meal delivery and how you accommodate specific dietary needs or preferences for residents?
  • 6Regarding medication management and medical oversight, how do you coordinate care to ensure accuracy and safety for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

The memory care director/social worker, the RNs, CNAs, business manager, dietary staff, and activities coordinator all greeted us warmly. That genuine compassion and commitment for what they do never wavered.

Memory care family member · 2026★★★★★

There was dirty floors garbage and spots on floor. Hadn’t been swept or mopped in ? I went and complained today to be told that administration says they can’t afford another cleaning staff.

Spouse of patient · 2025☆☆☆☆

Took an hour and 20 minutes to get me a Tylenol. These people do what they can to make us residents miserable. When you file a complaint it gets worse.

Rehab patient · 2025☆☆☆☆
Source: 101 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.9%
Worse than Avg
Here
75.9%
US
95.5%
IN
95.4%
Lake
92.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.0%
Worse than Avg
Here
75.0%
US
93.4%
IN
93.6%
Lake
91.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.6%
Mixed vs Avgs
Here
24.6%
US
12.1%
IN
24.8%
Lake
37.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.3%
IN
13.0%
Lake
12.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
14.4%
IN
11.4%
Lake
10.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
19.5%
IN
23.5%
Lake
14.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.3%
Worse than Avg
Here
68.3%
US
81.8%
IN
81.5%
Lake
76.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.6%
Worse than Avg
Here
72.6%
US
79.7%
IN
79.0%
Lake
73.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Lake
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
1penalties
Well above state avg (7.6)
23 complaint-triggered

Families have filed numerous complaints leading to serious concerns about resident protection from abuse and neglect, with recent issues in 2026 lacking correction plans. The facility shows persistent problems across wound care, infection control, and care planning spanning multiple years. While most deficiencies have been corrected, the pattern of repeated violations in critical care areas and ongoing complaint-triggered investigations regarding resident safety warrant careful consideration.

Jan 28, 2026Complaint
5
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jan 28, 2026Routine
35
0688Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0851Potential for harm · WidespreadResolved (past non-compliance)

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 28, 2025Complaint
4
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 5, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 22, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Oct 22, 2024Routine
14
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Payment Denial

Oct 22, 2024

27-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Munster Med-Inn

Organization Type

government

Chain Affiliation

Chain Name

Casa Consulting

Chain Size

7 facilities nationwide

Chain avg rating: 1.1/5 · Rank 4 of 7 (Worst)

Ownership & Management

Owners

Major Hospital

Owner · Organization

100%

Key personnel

Seflers, LeeContracted Managing EmployeeHorner, JohnOfficer / DirectorSeflers, LeeManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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