Tower Hill Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 154 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · $57,365 in fines · Abuse citation
What this means for your family
Tower Hill offers excellent amenities like on-site dialysis and a well-regarded memory care unit, making it a strong contender for specific medical needs. However, families should be vigilant regarding daily care; we strongly recommend unannounced visits to observe staffing levels and food quality firsthand, as these are the most frequently cited points of failure.
Google Reviews
Google Reviews
154 reviews on Google“Tower Hill Healthcare Center receives highly polarized feedback, with many families praising the recent renovations, on-site dialysis, and specific staff members like Michele and Tikewa. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor food quality, and inconsistent basic care, including reports of hygiene issues and neglect. Families should be aware that experiences appear to vary greatly depending on the unit and the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained facility renovations
- Convenient on-site dialysis services
- Dedicated and compassionate specific staff members
- Effective short-term rehabilitation therapy
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor food quality and temperature (mentioned by 6 reviewers)
- Hygiene and cleanliness issues in patient rooms (mentioned by 5 reviewers)
- Inconsistent communication and unprofessional staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the size of the facility, what is the current process for ensuring call lights are answered promptly, especially during shift changes?
- 2I noticed the facility offers on-site dialysis; how does your team coordinate care between the dialysis unit and the nursing staff to ensure a seamless experience for the resident?
- 3Could you walk me through the current dining program and how you ensure meals are served at the appropriate temperature and meet the residents' nutritional preferences?
- 4With the recent facility renovations, what steps are being taken to maintain high standards of room cleanliness and hygiene on a daily basis?
- 5How do you keep family members informed about changes in a resident's health status or medication adjustments, and who is our primary point of contact for these updates?
- 6What kind of social or recreational activities are available to help residents feel connected and engaged within the community on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“Tikewa leads with heart and professionalism, and the staff consistently go above and beyond for residents.”
“My grandmother said their food is always cold and it looks like dog food And they’re always understaff on the first floor and on the top floor residents people’s tell me and they need more respect for the residents are visiting”
“The facility is filthy. There are ongoing infestations of ants and roaches, and the water often comes out brown. The food served to residents is disgusting and clearly not prepared with health or dignity in mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tower Hill Healthcare Center shows a concerning pattern of repeated deficiencies, with families filing 22 complaints that triggered federal inspections. The facility has persistent problems with resident protection from abuse and neglect (cited 9 times across multiple years), medication management, and safety supervision. While all violations show correction dates, the recurring nature of abuse protection failures and the high volume of family complaints suggest ongoing care quality issues that warrant careful consideration before placement.
Mar 27, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 7, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 12, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
May 16, 2024
$18,377
Fine
Mar 15, 2024
$38,988
Ownership & Operations
Who Operates This Facility
Tower Hill Healthcare Center
for profit
Ownership & Management
Owners
Amster, Jeremy
Owner
Milstein, Ari
Owner
Milstein, Stuart
Owner
Minkove, Elana
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit towerhillhealthcare.com
Medicare data downloads
Original nursing home datasets
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