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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 156 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Tower Hill Healthcare Center receives highly polarized feedback, with many families praising the recent renovations, on-site dialysis, and specific staff members like Michele and Tikewa. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor food quality, and inconsistent basic care, including reports of hygiene issues and neglect. Families should be aware that experiences appear to vary greatly depending on the unit and the specific staff on duty.
Quality Themes
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Concerns
Rating Trends
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Distribution · 164 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Tikewa leads with heart and professionalism, and the staff consistently go above and beyond for residents.”
“My grandmother said their food is always cold and it looks like dog food And they’re always understaff on the first floor and on the top floor residents people’s tell me and they need more respect for the residents are visiting”
“My Dad was at Tower Hill for short term rehab care. The private room he had was so nice and the staff there all seemed so kind. My Dad improved and we were able to bring him home sooner than we thought we would.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Tower Hill Healthcare Center shows a concerning pattern of repeated deficiencies, with families filing 22 complaints that triggered federal inspections. The facility has persistent problems with resident protection from abuse and neglect (cited 9 times across multiple years), medication management, and safety supervision. While all violations show correction dates, the recurring nature of abuse protection failures and the high volume of family complaints suggest ongoing care quality issues that warrant careful consideration before placement.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
May 16, 2024
$18,377
Fine
Mar 15, 2024
$38,988
Tower Hill Healthcare Center
for profit
Owners
Amster, Jeremy
Owner
Milstein, Ari
Owner
Milstein, Stuart
Owner
Minkove, Elana
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
156 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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