South Elgin Living & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High RN turnover (62%)
Bottom 25% in IL · Meets national RN staffing standard · $274,601 in fines · Abuse citation
What this means for your family
This facility is currently undergoing a transition under new ownership, and experiences remain highly inconsistent. Before choosing this center, families should conduct an unannounced visit and specifically inquire about weekend staffing ratios and medication administration protocols, as these have been cited as significant safety concerns.
Google Reviews
Google Reviews
22 reviews on Google“South Elgin Living & Rehab Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding neglect, poor hygiene, and inadequate staffing. While some families praise specific staff members and the activities department, multiple reports describe a facility struggling with basic care, medication errors, and the loss of resident personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated activities director
- Some individual staff members described as caring
- Cleanliness noted in select positive reviews
Concerns
- Neglect and slow response times for resident needs (mentioned by 4 reviewers)
- Loss or theft of personal belongings (mentioned by 3 reviewers)
- Poor food quality and lack of dietary accommodation (mentioned by 3 reviewers)
- Inadequate or inconsistent medical/rehab care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your activities director; could you tell us more about the types of social events and daily programs available for residents?
- 2How does the nursing team ensure that residents' calls for assistance are answered promptly, especially during the night shifts?
- 3What specific steps are in place to ensure that medications are administered accurately and that any changes in a resident's health are communicated to the family immediately?
- 4Could you describe the current dining program and how you manage specific dietary needs or nutritional preferences for each resident?
- 5How does the facility manage the security of residents' personal belongings to prevent items from being misplaced?
- 6What recent improvements have been made to the facility's cleaning protocols and overall maintenance of the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“I was especially impressed by how dedicated she is to making sure residents are informed and supported when it comes to their voting rights—something that shows how deeply she values their voices and independence.”
“On weekends they have agency nurses who often give you medications you no longer take.....dangerous!”
“The facility is always very clean, and my aunt appears well cared for. She says all the staff are friendly and helpful, including nursing, caregivers, dietary and housekeeping.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 19 reports that led to citations for serious issues including resident abuse protection, nursing staffing shortages, and medication management problems. The most recurring problems involve nursing services (repeated staffing violations), infection control, and medication safety, with many of these same issues appearing across multiple surveys from 2022 through 2024, suggesting persistent operational challenges despite corrections being reported.
Jul 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 13, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 14, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 13, 2024Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
May 31, 2024Routine26
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Apr 25, 2024Complaint8
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Federal Penalties
Fine
Jul 8, 2025
$126,280
Payment Denial
Jul 8, 2025
36-day denial
Fine
Feb 1, 2024
$148,321
Payment Denial
Feb 1, 2024
152-day denial
Ownership & Operations
Who Operates This Facility
South Elgin Living & Rehab Center
for profit
Chain Affiliation
Lineage Healthcare
5 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit southelginlrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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