Aperion Care Elgin
Strong Medicare quality ratings; families often praise dedicated and compassionate nursing and therapy staff. Still worth an in-person visit.
based on 79 Google reviews
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What this means for your family
This facility has a dedicated therapy and nursing team that many families find helpful for recovery, but there is a persistent pattern of concerns regarding hygiene and staffing ratios. When touring, we strongly recommend you inspect the cleanliness of the rooms personally and ask specific questions about the staffing ratios during night and weekend shifts.
Google Reviews
Google Reviews
79 reviews on Google“Aperion Care Elgin receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff for their compassionate care, while others report severe concerns regarding hygiene, staffing levels, and neglect. While the facility is often described as clean and well-managed by some, multiple reviewers have documented alarming incidents involving poor communication, slow response times, and inadequate patient care. Families considering this facility should be aware of these inconsistencies and perform a thorough in-person visit.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing and therapy staff
- Effective physical and restorative therapy programs
- Clean and well-maintained common areas
- Helpful and professional administrative support
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 7 reviewers)
- Poor hygiene and sanitation in patient rooms (mentioned by 5 reviewers)
- Inconsistent or poor communication with family members (mentioned by 4 reviewers)
- Inadequate or poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for you, what specific protocols are in place to ensure call lights are answered promptly during busy shifts?
- 2I noticed some feedback regarding room cleanliness; could you walk me through your daily housekeeping schedule and how you ensure consistent sanitation in resident living areas?
- 3With your therapy programs being a noted strength, how do you integrate those restorative services into the daily routine for residents who need extra support?
- 4Communication is so important to our family—what is your standard process for keeping families updated on changes in care or medication management?
- 5I saw that you engage with some online feedback; how do you use that input from families to make tangible improvements to the quality of life here?
- 6What is your facility's protocol for handling medical emergencies or sudden changes in a resident's health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The building may look old and it is. However the inside is clean and well maintained. The staff is plentiful and knowledgeable.”
“My daughter has been a resident for 5 days. Has had no bath,shower,private areas cleaned. She is on a catheter,has not been sanitized or cleaned since she arrived.”
“The facility is older but it is very clean. They have a lovely courtyard filled with flower beds and a vegetable garden as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aperion Care Elgin has significant quality concerns with families filing multiple complaints about abuse prevention, resident care, and safety hazards. The facility shows recurring problems across medication management, basic nursing care, and accident prevention that persist across multiple years. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with maintaining consistent quality standards.
Nov 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 24, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Apr 2, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 5, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Administration Deficiencies
Help the resident make transportation arrangements to and from radiology services.
Feb 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Feb 15, 2025
$12,948
Fine
Apr 22, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Aperion Care Elgin
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 9 of 32
Ownership & Management
Owners
Elisheva Meystel Irrevocable Trust
Owner · Organization
Frederick S Frankel Trust
Owner · Organization
Koder, Michelle
Owner
Turofsky, Steven
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Frankel, Frederick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Turofsky, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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