Avantara of Elgin
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 156 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is frequently praised as a major strength, making it a potential option for short-term recovery. However, families must be aware of consistent reports regarding severe understaffing and slow response times; we strongly recommend daily visits to ensure your loved one's hygiene and medication needs are being met.
Google Reviews
Google Reviews
156 reviews on Google“Avantara of Elgin receives highly polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their kindness and professionalism. However, a significant number of reviewers report severe issues with understaffing, slow response times to call lights, and poor hygiene, with several families expressing deep concern over the quality of care provided to their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Many individual nurses and CNAs described as kind and attentive
- Clean, modern-looking facility in recent years
- Strong communication from specific management staff
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
- Poor hygiene and lack of regular bathing/showering for residents (mentioned by 8 reviewers)
- Inadequate communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Medication errors or mismanagement (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given that physical and occupational therapy are noted as strengths here, how are those programs integrated into a resident's daily routine?
- 3With the current staffing levels, what is your facility's protocol for ensuring that call lights are answered promptly and that personal care needs, like regular bathing, are met consistently?
- 4Can you walk me through your current process for medication administration and how you ensure accuracy to prevent any errors?
- 5When family members have questions or concerns, what is the best way to reach the right staff member, and what is your typical turnaround time for a response?
- 6How does your team ensure that residents who may need extra assistance receive consistent attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The only good thing about this facility is the wound care team and rehab. They were wonderful they would change sheets, bring meals and even assist me to the bathroom. They kept me active and moving.”
“My mom spent her last six months of her life at the Avantara Elgin nursing home. She was 90 years old and well cared for by the Avantara staff. The facility was clean and the staff was professional and respectful.”
“I would give 5 stars to a nurses aide by the name of Tamika Herring. From what I saw, she ran circles around any other staff member. She was constantly busy going from room to room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring problems that prompt families to file formal complaints, with 16 complaint-triggered deficiencies spanning abuse protection, medication management, and basic care assistance. The most frequent issues involve accident prevention and safety hazards, medication errors, and failure to properly assist residents with daily living activities. While the facility corrects violations when cited, problems persist across multiple surveys, particularly regarding medication safety which appeared in both 2023 and 2024 inspections.
Sep 4, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 21, 2024Complaint2
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 16, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 30, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jul 11, 2024
$10,033
Fine
Nov 22, 2023
$132,415
Ownership & Operations
Who Operates This Facility
Avantara of Elgin
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 3.0/5 · Rank 42 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit avantaraelgin.com
Medicare data downloads
Original nursing home datasets
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