Crescent Care of Elgin
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Crescent Care is highly regarded for its engaging activity program and compassionate, professional staff. When touring, we recommend asking specifically about their protocols for hygiene and laundry consistency, as a few reviewers noted concerns in these areas that may vary by shift.
Google Reviews
Google Reviews
58 reviews on Google“Crescent Care of Elgin receives overwhelmingly positive feedback from families who praise the facility for its compassionate, friendly, and attentive nursing and administrative staff. While most reviewers highlight a clean environment and engaging activities, a few critical reports raise concerns regarding inconsistent care quality, hygiene issues, and poor ventilation. Families should weigh the strong sense of community and staff dedication against the potential for variability in care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging and varied resident activities
- Clean and well-maintained facility
- Welcoming and professional administrative team
Concerns
- Inconsistent quality of care depending on the shift (mentioned by 2 reviewers)
- Hygiene and sanitation issues (e.g., laundry, wet bedding) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how engaging and varied the resident activities are here; could you tell us more about what a typical week looks like for someone living here?
- 2Since we want to ensure consistent care around the clock, how do you ensure the same high level of attention and quality is maintained between the day and night shifts?
- 3What specific protocols do you have in place to ensure that linens and bedding are kept fresh, dry, and changed regularly for every resident?
- 4In the event of a medical emergency during the night, what is the immediate process for getting a physician or urgent care involved?
- 5We've noticed the administrative team is very welcoming; how often do the administrators interact directly with residents and their families to address any concerns?
- 6With the facility being so well-maintained, what are your current standards for daily cleaning and sanitation in the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The Activity Director Jobany is so great planning all kinds of fun things for the Residents, and everyone really likes him.”
“There was not one person who worked there that was anything other than competent, helpful, and pleasant - to us as visitors, and to my parents - from the guy mopping the floor, to the nursing staff, to the activities staff, to management.”
“Crescent Care is well maintained and has many caring, supportive staff members whom took wonderful care of our father. Especially want to recognize Taitiana, Lupe, Jackie and Melissa as amazing care providers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about accident prevention issues that have repeatedly surfaced in inspections, along with concerns about abuse prevention policies and adequate nursing staffing. The facility shows persistent problems with infection control, accident hazards, and daily care assistance across multiple surveys from 2023 through early 2025. While all deficiencies have correction dates, the recurring pattern of safety and care issues, particularly those that prompted family complaints, warrants careful consideration during any visit.
Dec 4, 2025Routine5
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 11, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Nov 16, 2023Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 24, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 9, 2023Routine2
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Nov 16, 2023
$32,445
Payment Denial
Nov 16, 2023
22-day denial
Fine
Nov 13, 2023
$2,797
Fine
Nov 6, 2023
$2,447
Fine
Oct 30, 2023
$2,098
Fine
Oct 23, 2023
$1,748
Fine
Oct 2, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Crescent Care of Elgin
for profit
Ownership & Management
Owners
Citadel Opco Holding, LLC
Owner · Organization
Glat, David
Owner
Silver, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit crescentcareelgin.com
Medicare data downloads
Original nursing home datasets
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