Throgs Neck Extended Care Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 160 Google reviews
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What this means for your family
Rebekah Rehab is frequently praised for its clean environment and effective physical therapy programs, making it a potential candidate for short-term recovery. However, families must be vigilant regarding communication and staffing; we strongly recommend visiting frequently and establishing a clear point of contact with the social services department to ensure your loved one's needs are met.
Google Reviews
Google Reviews
160 reviews on Google“Rebekah Rehab and Extended Care Facility receives highly polarized feedback, with many families praising the cleanliness, modern facility, and effective rehabilitation therapy. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglect of basic hygiene, and poor communication from administrative and nursing staff. Families considering this facility should be aware that experiences appear to vary greatly depending on the specific floor and staff members assigned.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Effective physical and occupational therapy programs
- Professional and attentive social services department
- Modern building with comfortable amenities
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Poor communication regarding medical status and emergencies (mentioned by 7 reviewers)
- Unprofessional or rude staff behavior (mentioned by 9 reviewers)
- Inadequate hygiene and failure to assist with basic needs (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 197 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The facility looks very clean and well-maintained; how do you ensure that this level of cleanliness and hygiene is consistent for all residents during daily care?
- 2We are very impressed with the reputation of your physical and occupational therapy programs; can you tell us more about how these are integrated into a resident's weekly routine?
- 3How does the nursing team communicate important updates or changes in medical status to family members, especially during after-hours or emergencies?
- 4What specific protocols are in place to ensure that medication management is handled accurately and that staff are always available to assist with basic personal needs?
- 5Could you describe what a typical day of social activities looks like, particularly for residents who might need extra engagement or specialized memory care support?
- 6With a large community of 205 residents, how do you ensure that each person receives attentive, personalized care and that staff members are able to respond quickly to individual requests?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was there & had a stroke. My mother and I visited him and told them he didn’t look well and was not himself and were not taken seriously. Thank God after approximately 6 days they call an ambulance.”
“The nurses are really great even though they’re really busy, the food looks beautiful and everything is always so clean. The view from my room and light helps me a lot.”
“My father arrived 6/27... 7/8 RN supervisor informed me he was being sent to ER because X-ray showed fracture. Still no one could explain how this happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One family filed a complaint about staffing reporting issues in 2026, though the facility corrected it. The facility has recurring problems with infection control (appearing in three separate surveys from 2019-2023) and fire safety systems, suggesting ongoing maintenance challenges. While all 23 deficiencies across four surveys were eventually corrected, the repeated infection control violations and the recent family complaint about staffing transparency raise concerns about consistent care quality and operational management.
Mar 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 7, 2026Complaint1
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Dec 1, 2023Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 10, 2021Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 22, 2019Routine5
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Develop a communication plan.
Ownership & Operations
Who Operates This Facility
Throgs Neck Extended Care Facility
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 32
Ownership & Management
Owners
Estate of Mayer Rispler
Owner · Organization
George Klein Testamentary Trust
Owner · Organization
Becher, Aaron
Owner
Bloom, David
Owner
Busell, Sandra
Owner
Chopp, Alan
Owner
Farkowitz, Esther
Owner
Klein, Larry
Owner
Leifer, Joel
Owner
Lerner, Chana
Owner
Nakdimen, Shelly
Owner
Philipson, Bent
Owner
Pocchia, Teresa
Owner
Pollak, Theodore
Owner
Schwartz, Michael
Owner
Singer, Brucha
Owner
Stern, Ronald
Owner
Tessler, Naomi
Owner
Excelsior Care Group
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit rebekahhealth.org
Medicare data downloads
Original nursing home datasets
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