Grand Manor Nursing & Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 53 Google reviews

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What this means for your family
This facility has a high volume of concerning reports regarding basic patient care, safety, and the security of personal belongings. We strongly advise families to look elsewhere, or if you must consider this facility, conduct unannounced visits at various times of the day to verify the quality of care and cleanliness firsthand.
Google Reviews
Google Reviews
53 reviews on Google“Grand Manor Nursing & Rehabilitation Center faces severe and consistent criticism regarding patient neglect, unprofessional staff, and poor facility conditions. While a small minority of reviewers report positive experiences with rehabilitation, the overwhelming majority of feedback highlights issues such as theft of personal belongings, lack of communication, and inadequate basic care for residents. Families considering this facility should be aware of the recurring reports of unresponsive management and unsafe living environments.”
Quality Themes
Tap a score for detailsStrengths
- Occasional positive rehabilitation outcomes
- Some staff members described as professional and compassionate
Concerns
- Theft of personal belongings and money (mentioned by 6 reviewers)
- Rude, unprofessional, or negligent staff (mentioned by 14 reviewers)
- Poor communication with families and lack of responsiveness (mentioned by 7 reviewers)
- Unsanitary conditions and facility maintenance issues (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the concerns some families have raised regarding the security of personal belongings, what specific protocols or inventory systems do you have in place to ensure residents' valuables remain safe?
- 2I noticed there have been some challenges with communication; what is the standard process for families to receive timely updates on their loved one’s health or daily status?
- 3With a facility capacity of 240, how do you ensure that staff members remain attentive and responsive to the individual needs of each resident throughout their shift?
- 4Can you walk me through the steps taken to maintain high standards of cleanliness and sanitation in the common areas and resident rooms?
- 5How does your team handle medication management and medical emergencies to ensure residents receive prompt and accurate care?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“Lost all of my friends belongings. Documents, ear pods, clothing, personal care items books etc. Yelled at her for trying to get water. Took away her food tray after a few bites.”
“My father suffered from neglect, over-medication, weight loss, no AC in 100-degree heat, and even rats in his room. The administrator Lorraine Gonzalez and social worker Shailene Montilla were completely unresponsive and uncaring.”
“When I asked for ice and cups they told me to go downstairs to the kitchen and get it myself. My husband was not wearing any pajama bottoms because he had an accident. They did not give him another pair because they said they were in the basement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with numerous family complaints triggering 22 of 57 total deficiencies across nine surveys. Key recurring problems include medication management issues, abuse/neglect protection failures, and electrical safety violations that persist across multiple inspections. Recent complaints through December 2024 involved facility cleanliness, administration problems, and equipment safety, suggesting ongoing operational challenges despite correction plans.
Feb 24, 2026Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Dec 9, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2025Routine23
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
May 29, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
May 29, 2025Routine13
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Dec 9, 2025
$190,566
Fine
Dec 9, 2025
$25,805
Payment Denial
Dec 9, 2025
93-day denial
Fine
Nov 21, 2024
$291,973
Payment Denial
Nov 21, 2024
91-day denial
Fine
Dec 11, 2023
$6,351
Fine
Jul 13, 2023
$141,599
Ownership & Operations
Who Operates This Facility
Grand Manor Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Liebman, Martin
Owner
Rosenblatt, Shari
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit grandmanor.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Morningside Nursing and Rehabilitation Center
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Kings Harbor Multicare Center
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Eastchester Rehabilitation and Health Care Center
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Waterview Nursing Care Center
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Harlem Ctr for Nursing and Rehabilitation, L L C
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The Pavilion at Queens for Rehabilitation & Nrsing
4.3 miNursing Home · Flushing, NY