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Nursing HomeMedicaid Investigative

Grand Manor Nursing & Rehabilitation Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

700 White Plains Road, East Bronx · Bronx, NY 10473240 bedsLicensed & Active
Google rating
1.8/5

based on 53 Google reviews

5
4
3
2
1
Grand Manor Nursing & Rehabilitation Center Nursing Home in Bronx, NY — Street View
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What this means for your family

This facility has a high volume of concerning reports regarding basic patient care, safety, and the security of personal belongings. We strongly advise families to look elsewhere, or if you must consider this facility, conduct unannounced visits at various times of the day to verify the quality of care and cleanliness firsthand.

Google Reviews

Google Reviews

53 reviews on Google
Grand Manor Nursing & Rehabilitation Center faces severe and consistent criticism regarding patient neglect, unprofessional staff, and poor facility conditions. While a small minority of reviewers report positive experiences with rehabilitation, the overwhelming majority of feedback highlights issues such as theft of personal belongings, lack of communication, and inadequate basic care for residents. Families considering this facility should be aware of the recurring reports of unresponsive management and unsafe living environments.

Quality Themes

Tap a score for details
Food1.0Staff1.0Clean1.0ActivitiesN/AMeds1.0Memory1.0Comms1.0ValueN/A

Strengths

  • Occasional positive rehabilitation outcomes
  • Some staff members described as professional and compassionate

Concerns

  • Theft of personal belongings and money (mentioned by 6 reviewers)
  • Rude, unprofessional, or negligent staff (mentioned by 14 reviewers)
  • Poor communication with families and lack of responsiveness (mentioned by 7 reviewers)
  • Unsanitary conditions and facility maintenance issues (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(7)'21(6)'23(1)'25(7)'26(5)

Distribution · 55 analyzed

5
6
4
3
3
1
2
5
1
40

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the concerns some families have raised regarding the security of personal belongings, what specific protocols or inventory systems do you have in place to ensure residents' valuables remain safe?
  • 2I noticed there have been some challenges with communication; what is the standard process for families to receive timely updates on their loved one’s health or daily status?
  • 3With a facility capacity of 240, how do you ensure that staff members remain attentive and responsive to the individual needs of each resident throughout their shift?
  • 4Can you walk me through the steps taken to maintain high standards of cleanliness and sanitation in the common areas and resident rooms?
  • 5How does your team handle medication management and medical emergencies to ensure residents receive prompt and accurate care?
  • 6What kind of daily activities or social engagement programs are available to keep residents active and connected within the facility?

Personalized based on this facility's data


Key Review Excerpts

Lost all of my friends belongings. Documents, ear pods, clothing, personal care items books etc. Yelled at her for trying to get water. Took away her food tray after a few bites.

Friend of resident · 2023☆☆☆☆

My father suffered from neglect, over-medication, weight loss, no AC in 100-degree heat, and even rats in his room. The administrator Lorraine Gonzalez and social worker Shailene Montilla were completely unresponsive and uncaring.

Daughter of resident · 2025☆☆☆☆

When I asked for ice and cups they told me to go downstairs to the kitchen and get it myself. My husband was not wearing any pajama bottoms because he had an accident. They did not give him another pair because they said they were in the basement.

Wife of resident · 2016☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
2.77hrs
68%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
93.4%
NY
91.3%
Bronx
90.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
NY
18.9%
Bronx
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
19.4%
NY
20.2%
Bronx
16.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
19.5%
NY
13.3%
Bronx
6.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.9%
Worse than Avg
Here
82.9%
US
95.5%
NY
95.3%
Bronx
93.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
14.4%
NY
14.8%
Bronx
12.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
81.8%
NY
77.0%
Bronx
66.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility61.4%
Worse than Avg
Here
61.4%
US
79.8%
NY
78.8%
Bronx
71.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
7penalties
25 complaint-triggered
$656,294 in fines

This facility shows concerning patterns with numerous family complaints triggering 22 of 57 total deficiencies across nine surveys. Key recurring problems include medication management issues, abuse/neglect protection failures, and electrical safety violations that persist across multiple inspections. Recent complaints through December 2024 involved facility cleanliness, administration problems, and equipment safety, suggesting ongoing operational challenges despite correction plans.

Feb 24, 2026Complaint
3
0755Immediate jeopardy · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0841Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

Dec 9, 2025Complaint
3
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0609Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 9, 2025Routine
23
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

May 29, 2025Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0569Minimal · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

May 29, 2025Routine
13
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 10, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Dec 9, 2025

$190,566

Fine

Dec 9, 2025

$25,805

Payment Denial

Dec 9, 2025

93-day denial

Fine

Nov 21, 2024

$291,973

Payment Denial

Nov 21, 2024

91-day denial

Fine

Dec 11, 2023

$6,351

Fine

Jul 13, 2023

$141,599

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grand Manor Nursing & Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Liebman, Martin

Owner

33%

Rosenblatt, Shari

Owner

33%

Key personnel

Liebman, BradleyW-2 Managing EmployeeLiebman, BradleyOfficer / DirectorLiebman, MartinOfficer / DirectorRosenblatt, ShariOfficer / DirectorLiebman, MartinManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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