Rebekah Rehab and Extended Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 159 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Above average in NY · Critically understaffed (RN) · No penalties on record
What this means for your family
While many families report successful rehab outcomes and appreciate the facility's cleanliness, the recurring reports of neglect and poor communication during medical emergencies are significant red flags. If you choose this facility, we strongly recommend visiting at irregular hours to monitor care quality and establishing a clear, documented communication plan with the nursing supervisor.
Google Reviews
Google Reviews
159 reviews on Google“Rebekah Rehab and Extended Care Center receives highly polarized feedback, with many families praising the facility's cleanliness, professional rehab team, and attentive staff, while others report serious concerns regarding neglect, poor communication, and understaffing. While some families describe a warm, family-like environment, others highlight alarming incidents involving unexplained injuries, medication delays, and a lack of responsiveness to patient needs. Prospective families should be aware of these inconsistent experiences, particularly regarding the quality of care provided during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Effective physical and occupational therapy programs
- Professional and helpful social work department
- Generally friendly and compassionate nursing staff
Concerns
- Understaffing leading to neglect, including hygiene issues and slow response times (mentioned by 12 reviewers)
- Poor communication with families regarding medical status or emergencies (mentioned by 6 reviewers)
- Unexplained injuries or lack of proper medical oversight for high-risk patients (mentioned by 5 reviewers)
- Inadequate care for dementia patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure timely assistance for residents who need help with daily hygiene or call-light requests?
- 2How does your team proactively communicate changes in a resident's medical status or health condition to family members to ensure we are always kept in the loop?
- 3With the focus on high-quality therapy programs here, how do you ensure that same level of dedicated oversight and safety for residents who are considered high-risk?
- 4What specialized training or daily engagement strategies do your staff members use to support the unique needs of residents in the memory care unit?
- 5Can you walk me through your process for medication management and how you verify that residents receive the correct dosages on time?
- 6What does a typical day look like for a resident in terms of social activities and opportunities for interaction, especially for those who may have difficulty participating in group settings?
Personalized based on this facility's data
Key Review Excerpts
“The facilities were clean, and the environment felt warm and welcoming. We truly appreciate the level or care and attention they provided.”
“The staff is phenomenal. Therapist Russell and the Social Services team are good people. I made great progress and I am glad I picked Rebekah.”
“My uncle was there & had a stroke. My mother and I visited him and told them he didn’t look well and were not taken seriously. Thank God after approximately 6 days they call an ambulance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including families filing complaints that led to violations for inadequate nursing staffing, abuse reporting failures, and protection from abuse issues. The most recurring problems involve resident care planning, medication management, and electrical safety systems. One major staffing violation from a family complaint remains uncorrected with no correction plan, while most other issues have been addressed with correction dates, though some problems like abuse reporting have repeated across multiple years.
Jan 23, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 13, 2023Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 13, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 15, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 22, 2021Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Ownership & Operations
Who Operates This Facility
Rebekah Rehab and Extended Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit rebekahhealth.org
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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