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Nursing HomeMedicaid Top Rated

Archcare at Providence Rest

Strong Medicare quality ratings; families often praise excellent physical and occupational therapy programs. Still worth an in-person visit.

3304 Waterbury Avenue, East Bronx · Bronx, NY 10465200 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 88 Google reviews

5
4
3
2
1
Archcare at Providence Rest Nursing Home in Bronx, NY — Street View
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What this means for your family

This facility offers excellent rehabilitation and recreation programs, which can be a great benefit for recovery. However, the recurring reports of neglect and slow response times are critical; if you choose this facility, plan to visit frequently and be prepared to advocate aggressively for your loved one's basic hygiene and medical needs.

Google Reviews

Google Reviews

88 reviews on Google
ArchCare at Providence Rest presents a polarizing experience for families, with many praising the beautiful, tranquil location and the dedicated rehabilitation and recreation teams. However, a significant number of reviewers report severe, recurring issues with understaffing, leading to neglect, poor hygiene, and slow response times to call bells. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure basic needs are met.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean3.0Activities9.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Excellent physical and occupational therapy programs
  • Engaging and creative recreation and activities department
  • Beautiful, peaceful waterfront location
  • Spiritual support and presence of religious sisters

Concerns

  • Chronic understaffing leading to neglect (mentioned by 18 reviewers)
  • Slow or non-existent response to call bells (mentioned by 7 reviewers)
  • Poor hygiene and failure to assist with toileting (mentioned by 9 reviewers)
  • Unprofessional or rude staff attitude (mentioned by 9 reviewers)
  • Poor communication from nursing and social work teams (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(6)'18(5)'20(2)'22(2)'24(4)'26(6)

Distribution · 90 analyzed

5
49
4
6
3
1
2
2
1
32
25 reviews posted between Jul 30, 2025Aug 2, 2025 · average 3.3

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With such a beautiful waterfront location, how does the facility incorporate the peaceful surroundings into the daily activities for residents?
  • 2We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how these are tailored to an individual's recovery goals?
  • 3How does the nursing team ensure that call bells are answered promptly and that residents receive timely assistance with personal hygiene and toileting needs?
  • 4What is the communication process like between the nursing staff, social workers, and family members to ensure we are always updated on our loved one's care?
  • 5Could you describe the dining experience here, specifically regarding how meal service is managed and how dietary needs are addressed?
  • 6In the event of a medical emergency after hours, what are the specific protocols in place to ensure immediate and effective care?

Personalized based on this facility's data


Key Review Excerpts

The recreational department provides endless activities for ALL RESIDENTS. I am truly, truly, blessed to have Providence/Archcare in my corner!

Long-term resident's family · 2025★★★★★

The therapists, in particular, have been amazing. My mom truly enjoys working with them and always talks about how kindly they treat her and how patient they are during her sessions.

Rehab patient's family · 2025★★★★

I found my family member last night at 9:15 pm waiting for 45 mins while laying in his feces for someone from the nursing staff to come clean my father knowing he already has a bedsore.

Family member · 2025☆☆☆☆
Source: 88 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
2.77hrs
68%
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility36.0%
Worse than Avg
Here
36.0%
US
12.1%
NY
18.9%
Bronx
27.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.3%
Mixed vs Avgs
Here
7.3%
US
19.5%
NY
13.3%
Bronx
6.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
19.4%
NY
20.2%
Bronx
15.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.4%
NY
13.8%
Bronx
11.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
93.4%
NY
91.3%
Bronx
88.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
95.5%
NY
95.3%
Bronx
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.2%
Better than Avg
Here
84.2%
US
79.7%
NY
78.8%
Bronx
70.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.0%
Mixed vs Avgs
Here
75.0%
US
81.8%
NY
77.0%
Bronx
65.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (7.6)
1 complaint-triggered
Clean record — no deficiencies

This facility shows recurring problems across multiple areas, with families filing at least one complaint about medication errors. The most frequent issues involve medication management, care planning, and fire safety systems. While most deficiencies appear corrected, the pattern of repeated problems with medication oversight and care plan development across surveys suggests ongoing challenges in these critical areas.

Mar 7, 2025Routine
8
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 27, 2025Complaint
1
0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 26, 2023Routine
12
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jan 13, 2020Routine
5
0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Archcare at Providence Rest

Organization Type

nonprofit

Chain Affiliation

Chain Name

Archcare

Chain Size

7 facilities nationwide

Chain avg rating: 3.7/5 · Rank 3 of 7 (Best)

Ownership & Management

Key personnel

Alberto, ThomasOfficer / DirectorBujno, StephenOfficer / DirectorCahill, JohnOfficer / DirectorCortes, TaraOfficer / DirectorCovone, AnnmarieOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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