Archcare at Providence Rest
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy programs. Still worth an in-person visit.
based on 88 Google reviews

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What this means for your family
This facility offers excellent rehabilitation and recreation programs, which can be a great benefit for recovery. However, the recurring reports of neglect and slow response times are critical; if you choose this facility, plan to visit frequently and be prepared to advocate aggressively for your loved one's basic hygiene and medical needs.
Google Reviews
Google Reviews
88 reviews on Google“ArchCare at Providence Rest presents a polarizing experience for families, with many praising the beautiful, tranquil location and the dedicated rehabilitation and recreation teams. However, a significant number of reviewers report severe, recurring issues with understaffing, leading to neglect, poor hygiene, and slow response times to call bells. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure basic needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy programs
- Engaging and creative recreation and activities department
- Beautiful, peaceful waterfront location
- Spiritual support and presence of religious sisters
Concerns
- Chronic understaffing leading to neglect (mentioned by 18 reviewers)
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 9 reviewers)
- Unprofessional or rude staff attitude (mentioned by 9 reviewers)
- Poor communication from nursing and social work teams (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With such a beautiful waterfront location, how does the facility incorporate the peaceful surroundings into the daily activities for residents?
- 2We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how these are tailored to an individual's recovery goals?
- 3How does the nursing team ensure that call bells are answered promptly and that residents receive timely assistance with personal hygiene and toileting needs?
- 4What is the communication process like between the nursing staff, social workers, and family members to ensure we are always updated on our loved one's care?
- 5Could you describe the dining experience here, specifically regarding how meal service is managed and how dietary needs are addressed?
- 6In the event of a medical emergency after hours, what are the specific protocols in place to ensure immediate and effective care?
Personalized based on this facility's data
Key Review Excerpts
“The recreational department provides endless activities for ALL RESIDENTS. I am truly, truly, blessed to have Providence/Archcare in my corner!”
“The therapists, in particular, have been amazing. My mom truly enjoys working with them and always talks about how kindly they treat her and how patient they are during her sessions.”
“I found my family member last night at 9:15 pm waiting for 45 mins while laying in his feces for someone from the nursing staff to come clean my father knowing he already has a bedsore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing at least one complaint about medication errors. The most frequent issues involve medication management, care planning, and fire safety systems. While most deficiencies appear corrected, the pattern of repeated problems with medication oversight and care plan development across surveys suggests ongoing challenges in these critical areas.
Mar 7, 2025Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 27, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 26, 2023Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 13, 2020Routine5
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Archcare at Providence Rest
nonprofit
Chain Affiliation
Archcare
7 facilities nationwide
Chain avg rating: 3.7/5 · Rank 3 of 7 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit archcare.org
Medicare data downloads
Original nursing home datasets
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