Bronx Center for Rehabilitation & Health Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 162 Google reviews
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What this means for your family
While some families report successful rehabilitation outcomes, the high frequency of reports regarding neglect, poor hygiene, and understaffing is concerning. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and advocate for their needs directly with management.
Google Reviews
Google Reviews
162 reviews on Google“Bronx Center for Rehabilitation & Health Care receives highly polarized feedback, with some families praising the facility as clean and attentive while others report severe neglect and safety concerns. Critical reviews frequently cite issues with understaffing, poor hygiene, and unresponsive communication, while positive reviews often highlight specific staff members and successful rehabilitation outcomes. Potential families should be aware of significant inconsistencies in the quality of care reported across different units and shifts.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and helpful rehabilitation therapy team
- Specific staff members noted for kindness and professionalism
- Convenient location near public transportation
- On-site dialysis services
Concerns
- Severe understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
- Poor hygiene, including reports of pests and unpleasant odors (mentioned by 6 reviewers)
- Unprofessional or rude staff attitudes (mentioned by 8 reviewers)
- Poor communication with families and difficulty reaching social workers (mentioned by 7 reviewers)
- Inadequate meal quality and service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility offers on-site dialysis, how do you coordinate the transition between therapy sessions and these medical appointments to ensure residents aren't waiting too long?
- 2I noticed the facility has a large capacity of 200 residents; could you walk me through your current staffing model and how you ensure timely responses to call bells during peak hours?
- 3How does your team maintain consistent communication with families, and what is the best way for us to reach a social worker if we have urgent questions regarding our loved one's care?
- 4We understand that maintaining a clean environment is a top priority; what is your current protocol for housekeeping and pest control to ensure the living areas remain sanitary?
- 5Could you describe the daily dining experience and how your team accommodates specific dietary needs or preferences to ensure residents are satisfied with their meals?
- 6I see that the facility actively responds to feedback online; how do you use that input from families to improve the day-to-day quality of life for your residents?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother almost died in this place if I didn’t come that day, the nurses mistreat them while you not around and act all nice when you do come around.”
“The whole building smells bad. No working elevators. Her room does not match the pictures online. Her nurse button does not work. The staff are nasty and rude.”
“My mom was here for Theraphy and she received the best care,the cna’s and nurses were very polite and patient with my mom during her stay at the rehab.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 32 deficiencies across three surveys, including two complaint-triggered issues involving reporting of suspected abuse and resident communication rights. The most recurring problems involve fire safety systems, resident rights, and medication management. While all deficiencies show correction dates, families filed complaints about serious care issues, suggesting ongoing concerns that merit careful consideration before selecting this facility.
Dec 22, 2025Routine16
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Jul 14, 2023Routine9
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 14, 2023Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 20, 2021Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Ownership & Operations
Who Operates This Facility
Bronx Center for Rehabilitation & Health Care
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 2 of 35 (Best)
Ownership & Management
Owners
Rozenberg, Beth
Owner
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
162 reviews from families & visitors
Official Website
Visit bronx-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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