Edmond Health Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (27 vs median 6.0)
- High staff turnover (78%)
- High RN turnover (100%)
Bottom 25% in OK · Critically understaffed (RN) · Very high staff turnover · $84,723 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families have historically reported excellent care for memory care residents, the recent surge in negative reviews regarding staff behavior and communication is concerning. We strongly recommend visiting the facility unannounced during off-hours and requesting to see the most recent health department survey reports before making a decision.
Google Reviews
Google Reviews
27 reviews on Google“Edmond Health Care Center receives highly polarized feedback, with recent reviews indicating a significant decline in quality. Families frequently report issues with rude staff, poor communication, and inadequate care for residents requiring assistance with feeding, while a minority of reviewers praise the facility for its compassionate nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Strong support for long-term residents
- Clean facility environment
Concerns
- Rude and dismissive staff behavior (mentioned by 6 reviewers)
- Poor communication and failure to answer phones (mentioned by 3 reviewers)
- Inadequate feeding assistance and cold food (mentioned by 3 reviewers)
- Unilateral transfer of residents without family input (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to reach the nursing team to get timely updates on our loved one's care?
- 2I noticed the facility has had some challenges with staffing levels; what specific steps are you taking to ensure residents receive consistent, attentive support during mealtimes?
- 3We read about the facility's commitment to long-term residents; how do you involve families in the care planning process to ensure we are kept in the loop regarding any potential changes or transfers?
- 4Could you walk us through how your team ensures that food quality and temperature are maintained when serving meals to residents in their rooms or the dining area?
- 5What proactive measures are in place to ensure that all staff members maintain a professional and welcoming demeanor when interacting with both residents and visiting family members?
- 6Can you describe a typical daily schedule for a resident here, and how do you encourage participation in activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The attentiveness of these staff members and the Director of nursing Marti can not be topped! Bring your mom and dad here. You won’t be sorry!”
“If the person needs care they ignore them even with person begging. If they decide your loved one is to much trouble they will move them somewhere else and tell you last minute that it is happening.”
“This facility is rundown, smells terrible, and lacks proper upkeep. Even worse, the staff is rude and dismissive, showing little care for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 74 deficiencies over 12 surveys and significant family complaints prompting 33 investigations. Most problematic are recurring issues with abuse and neglect prevention, safety hazards, and medication management that persist across multiple years despite reported corrections. Recent 2025 complaints involved serious matters including resident protection failures and safety supervision problems, suggesting ongoing care quality concerns families should carefully evaluate before placement.
Jan 5, 2026Routine10
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 4, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 24, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Mar 24, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 24, 2025
$26,250
Fine
Mar 24, 2025
$14,399
Fine
Mar 24, 2025
$8,475
Fine
Nov 13, 2023
$4,196
Fine
Nov 6, 2023
$3,882
Fine
Oct 30, 2023
$3,496
Fine
Oct 23, 2023
$3,176
Fine
Oct 2, 2023
$7,409
Ownership & Operations
Who Operates This Facility
Edmond Health Care Center
for profit
Ownership & Management
Owners
Younge and Crane INC
Owner · Organization
Crane, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit edmondhcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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