Kingwood Skilled Nursing and Therapy
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews
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What this means for your family
While some families report positive experiences with individual staff members, the consistent reports of poor cleanliness and delayed response times are significant red flags. If you consider this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the environment and observing staff response times firsthand.
Google Reviews
Google Reviews
15 reviews on Google“Kingwood Skilled Nursing and Therapy receives highly polarized feedback, with some families praising the compassion of individual staff members while others report severe neglect and unsanitary conditions. Recurring complaints highlight significant issues with facility cleanliness, including strong odors, and reports of delayed response times for basic patient needs like hygiene and toileting.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Welcoming atmosphere reported by some families
- Effective rehabilitation and treatment outcomes
Concerns
- Poor facility cleanliness and strong odors (mentioned by 3 reviewers)
- Neglect regarding basic patient hygiene and toileting (mentioned by 2 reviewers)
- Slow response times for patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you foster that welcoming atmosphere for new residents?
- 2What specific protocols do you have in place to ensure the facility remains clean and fresh-smelling for the residents?
- 3How do you ensure that staff are able to respond quickly when a resident needs assistance with personal hygiene or toileting?
- 4Could you walk us through your process for medication management to ensure everything is handled accurately and timely?
- 5How does the team communicate important health updates or changes in condition to family members?
- 6What kind of daily activities or social engagement programs do you offer to keep residents active and involved?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is awesome, especially Nancy,Anna and Abraham. However, facility is run down and corporate doesn't spend on upkeep. Had to wait 16 hours for bedpan.”
“Uncaring! Let my mom lay in a soiled diaper for several hours. Then 2 days later she has developed an UTI, go figure! Did they give her anything for the uti, No!”
“Worse place ever someone one needs to call the city inspector on them they smell like cats just pissed everywhere pure ammonia these are people’s parents sisters and brothers and they are just walking around like they don’t smell the horrific smell smh”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A recent serious deficiency for resident protection was found but corrected, indicating past problems with safeguarding residents from harm. The facility shows recurring issues with fire safety systems, infection control, and quality of care across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations in fire safety and the recent resident protection issue suggest ongoing operational challenges that families should carefully consider.
Dec 11, 2024Routine13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Oct 19, 2023Routine3
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nov 17, 2022Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Dec 11, 2024
$15,180
Ownership & Operations
Who Operates This Facility
Kingwood Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 16 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit kingwoodok.com
Medicare data downloads
Original nursing home datasets
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