The Orchards at Warren
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 100 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Bottom 25% in MI · Worst in THE ORCHARDS MICHIGAN chain · $21,273 in fines
What this means for your family
The Orchards at Warren has a highly polarized reputation. While some families report a clean environment and dedicated therapy staff, there are frequent, serious allegations of medical neglect and poor responsiveness. If you are considering this facility, we strongly recommend unannounced visits and asking for a detailed plan on how they manage call-light response times and patient hygiene.
Google Reviews
Google Reviews
100 reviews on Google“The Orchards at Warren faces severe and recurring criticism regarding patient neglect, poor hygiene, and chronic understaffing. While some reviewers praise the facility's cleanliness and the friendliness of specific staff members, a significant number of families report dangerous conditions, including unaddressed medical needs, poor food quality, and a lack of responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front-line staff
- Clean and well-maintained building environment
- Engaging activities and therapy department
- Helpful housekeeping and laundry services
Concerns
- Chronic understaffing leading to ignored call lights and delayed care (mentioned by 14 reviewers)
- Poor hygiene standards including odors, dirty rooms, and lack of bathing (mentioned by 12 reviewers)
- Unsatisfactory or unappetizing food quality (mentioned by 8 reviewers)
- Poor communication with families and administrative unresponsiveness (mentioned by 6 reviewers)
- Inadequate medical care and medication management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with daily hygiene?
- 2I noticed the facility has received feedback regarding food quality; could you walk us through the current dining program and how you ensure meals are both nutritious and appetizing for residents?
- 3How does your administrative team facilitate regular, proactive communication with families to ensure we are kept fully informed about our loved one's health and daily care?
- 4With the current focus on improving medical and medication management, what oversight processes are in place to ensure accuracy and safety for residents with complex health needs?
- 5I see that the activities and therapy departments are highly regarded; could you share a few examples of how these programs are tailored to keep residents engaged throughout the week?
- 6What steps is the facility taking to address the recent concerns regarding room cleanliness and facility odors to ensure a consistently comfortable environment for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother was admitted for rehab and when she arrived the place was unfit for any living creature. Room was over 85 degrees, the window air unit did not work. The room and facility itself were not clean at all.”
“My grandmother ended up here after hip replacement surgery... she was severely dehydrated and had a horrible UTI. Not saying they are to blame, but she never came back to and passed.”
“The staff are incredibly helpful and hardworking and I truly feel like she's getting the best care. I shopped around a bunch of different places when trying to find a facility that would support her in the latter years of her life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports with federal inspectors, resulting in 19 complaint-triggered deficiencies across recent surveys. Recurring issues include daily care assistance, medication management, and food service quality. While all deficiencies show correction dates, the pattern of repeated problems in basic care areas like helping residents with daily activities and ensuring adequate nutrition suggests ongoing operational challenges that families should carefully evaluate during visits.
Apr 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 26, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 21, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 3, 2025Routine18
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 21, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Aug 2, 2023
$21,273
Ownership & Operations
Who Operates This Facility
The Orchards at Warren
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 12 of 12 (Worst)
Ownership & Management
Owners
Warren Snf Holdco LLC
Owner · Organization
Mi Opco Holdco LLC
Owner (parent company) · Organization
Gutman, Isaac
Owner (parent company)
Hoffman, Alexander
Owner (parent company)
Kornfeld, Robert
Owner (parent company)
Taub, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit theorchardsmi.com
Medicare data downloads
Original nursing home datasets
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