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Strong Medicare quality ratings; public reviewers often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 115 Google reviews
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Windemere Park Health and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate individual nursing staff and helpful and professional administration. Review the component ratings and current source records before deciding.
Families should exercise extreme caution due to serious reports of understaffing, neglect, and broken facility amenities like non-functional elevators and doors. While some administrative staff and specific nurses receive high praise for their kindness, multiple reviewers describe critical failures in basic care, including residents being left in waste and medication delays.
Quality Themes
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Concerns
Rating Trends
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Distribution · 43 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Melissa nurse was a very wonderful and kind nurse that took care of me well I appreciate and loved her and the others on the 5 floor”
“She and her roommate were left laying in their own waste for hours. She was not fed lunch that day.”
“The administrators, Lisa and Grace are amazing! They helped me navigate through a difficult decision and went above and beyond answering questions”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Windemere Park has concerning patterns with families filing complaint reports leading to 7 deficiencies, including issues with resident protection from financial exploitation and care quality. The facility shows recurring problems across fire safety systems, nutrition and dietary services, and medication management, with several deficiencies repeating across multiple surveys despite reported corrections, suggesting ongoing compliance challenges that families should investigate thoroughly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Windemere Park Health and Rehabilitation Center
for profit
Owners
Windemere Group LLC
Owner · Organization
Lisa Mancini Living Trust
Owner (parent company) · Organization
Mancini, Lisa
Owner (parent company)
Ventimiglia, Domenica
Owner (parent company)
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
115 reviews from families & visitors
Official Website
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Original nursing home datasets
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