Windemere Park Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 112 Google reviews
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What this means for your family
While the administrative team is highly praised for their empathy and helpfulness during the transition process, the clinical care is currently under heavy scrutiny. Families should prioritize investigating the current staffing levels and the functionality of essential facility equipment, as multiple recent reports indicate significant neglect and maintenance failures.
Google Reviews
Google Reviews
112 reviews on Google“Families should exercise extreme caution due to serious reports of understaffing, neglect, and broken facility amenities like non-functional elevators and doors. While some administrative staff and specific nurses receive high praise for their kindness, multiple reviewers describe critical failures in basic care, including residents being left in waste and medication delays.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Helpful and professional administration
- Welcoming atmosphere from certain staff members
Concerns
- Severe understaffing leading to neglect (mentioned by 3 reviewers)
- Poor maintenance of facility infrastructure (doors, elevators, etc.) (mentioned by 2 reviewers)
- Inadequate dining services and closed amenities (mentioned by 2 reviewers)
- Issues with medication management and delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the high standard of care shown in your recent health inspections, how do you ensure that same level of excellence is maintained during shift changes?
- 2I noticed the facility is very responsive to feedback; how does the administration involve families in addressing any concerns that arise regarding daily care?
- 3What specific steps is the team taking to increase the amount of time staff members can spend one-on-one with each resident?
- 4Can you tell me about the variety of social activities or outings available to keep residents engaged and connected with the community?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
- 6How do you ensure that the nutritional needs and personal meal preferences of each resident are consistently met by the dining staff?
Personalized based on this facility's data
Key Review Excerpts
“Melissa nurse was a very wonderful and kind nurse that took care of me well I appreciate and loved her and the others on the 5 floor”
“She and her roommate were left laying in their own waste for hours. She was not fed lunch that day.”
“The administrators, Lisa and Grace are amazing! They helped me navigate through a difficult decision and went above and beyond answering questions”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Windemere Park has concerning patterns with families filing complaint reports leading to 7 deficiencies, including issues with resident protection from financial exploitation and care quality. The facility shows recurring problems across fire safety systems, nutrition and dietary services, and medication management, with several deficiencies repeating across multiple surveys despite reported corrections, suggesting ongoing compliance challenges that families should investigate thoroughly.
Apr 7, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 30, 2025Routine12
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 4, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Windemere Park Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Windemere Group LLC
Owner · Organization
Lisa Mancini Living Trust
Owner (parent company) · Organization
Mancini, Lisa
Owner (parent company)
Ventimiglia, Domenica
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit windemerepark.com
Medicare data downloads
Original nursing home datasets
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