The Villa at City Center
Strong Medicare quality ratings; families often praise clean environment. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
The recent reports of staff neglect and physical roughness during end-of-life care are deeply concerning and should be investigated immediately. If you consider this facility, you must ask for specific details regarding night shift supervision and protocols for patient dignity.
Google Reviews
Google Reviews
5 reviews on Google“Families should exercise extreme caution as recent reviews report severe issues with staff professionalism and patient dignity, specifically regarding night shift neglect and physical roughness. While one reviewer noted the facility is clean and walkable, multiple others describe unacceptable levels of care and poor nutrition.”
Quality Themes
Tap a score for detailsStrengths
- Clean environment
- Walkable location
Concerns
- Unprofessional and neglectful night staff
- Poor food quality and nutrition
- Lack of respect and dignity in patient handling
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1What specific steps has the facility taken recently to improve staffing levels and ensure consistent care for the residents?
- 2How do you manage medical emergencies or sudden changes in health during the overnight hours?
- 3Can you tell me more about the types of daily activities or social outings organized to keep residents engaged with the local community?
- 4With the recent focus on improving health inspection outcomes, what new protocols have been implemented to address previous state violations?
- 5How does the team work together to ensure that the care plan is followed accurately and consistently throughout every shift?
- 6What is the process for families to communicate feedback or concerns to the administration to ensure they are addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“One night nurse in specific poked at my actively dying mother until she "woke up" to give her morphine that nobody else woke her for. Then picked up my mom's arm and slammed it down on the bed and made her cry.”
“The employees treat the patients horrible. The place needs to be shut down! Nobody going to get better there because they are not getting any type of good nutrition the food is the worst food possible.”
“Extremely clean and walkable”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple families filing reports that triggered inspections, revealing recurring issues with resident rights, care quality, and dietary services. Key problems include failures to properly notify families of resident changes, inadequate wound care, and persistent food safety violations appearing across multiple surveys from 2022 through 2025. While all deficiencies show correction dates, the repeat violations suggest ongoing systemic challenges that warrant careful consideration before placement.
Mar 12, 2026Routine7
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jan 8, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 15, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 25, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2023Complaint8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Nov 20, 2023
$2,117
Fine
Nov 13, 2023
$1,764
Fine
Nov 6, 2023
$1,411
Fine
Oct 30, 2023
$1,764
Fine
Oct 10, 2023
$1,398
Ownership & Operations
Who Operates This Facility
The Villa at City Center
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 18
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kroll, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nagel, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit fathermurrayvhc.com
Medicare data downloads
Original nursing home datasets
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