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Nursing HomeMedicaid Investigative

Mission Point Nursing & Physical Rehabilitation Ce

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

11525 East Ten Mile Road, Warren, MI 48089178 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 158 Google reviews

5
4
3
2
1
Mission Point Nursing & Physical Rehabilitation Ce Nursing Home in Warren, MI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (13 vs median 8.0)

Below average in MI · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $103,274 in fines · Abuse citation

Source: Medicare data

What this means for your family

While recent reviews suggest a positive shift under new management, the facility has a long history of serious complaints regarding hygiene and neglect. Families should conduct an in-person visit during off-hours to verify if the reported improvements in cleanliness and staff attentiveness are consistent across all shifts.

Google Reviews

Google Reviews

158 reviews on Google
Mission Point Nursing & Physical Rehabilitation Center receives highly polarized feedback, with a significant divide between recent glowing reviews and long-standing complaints regarding facility conditions. While many reviewers praise the staff's compassion, teamwork, and the efforts of the new administration, others report severe issues including neglect, poor hygiene, and inadequate response to medical needs. Families should be aware of the stark contrast between the positive experiences of some residents and the distressing accounts of others.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean3.0Activities5.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy department
  • Positive impact of new administration
  • Clean and welcoming environment (noted in recent reviews)

Concerns

  • Persistent odor of urine and general lack of cleanliness (mentioned by 10 reviewers)
  • Neglect of basic personal care and hygiene (soiled linens/diapers) (mentioned by 8 reviewers)
  • Understaffing leading to slow response times (mentioned by 6 reviewers)
  • Rude or unprofessional staff behavior (mentioned by 7 reviewers)
  • Medication management errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(7)'18(6)'20(3)'22(7)'24(4)'26(91)

Distribution · 158 analyzed

5
110
4
6
3
3
2
2
1
37
48 reviews posted between Mar 11, 2026Mar 13, 2026 · 48 were 5-star
33 reviews posted between Mar 15, 2026Mar 27, 2026 · 33 were 5-star
18 reviews posted between Mar 23, 2026Mar 27, 2026 · 18 were 5-star

How They Respond to Reviews

44%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has been under new leadership recently; what specific improvements has the new administration prioritized regarding daily cleanliness and hygiene protocols?
  • 2Given the importance of consistent care, what measures are in place to ensure that personal hygiene and linen changes are addressed promptly for residents?
  • 3Could you walk me through your current process for medication management to ensure that dosages are administered accurately and on time?
  • 4With the physical therapy department being a known strength here, how do you integrate those rehabilitation services into the resident's daily routine?
  • 5I see that you respond to some online feedback; what is your preferred method for families to communicate concerns or updates to the nursing staff to ensure they are addressed quickly?
  • 6In light of the recent focus on staffing, how do you ensure that response times for call lights remain consistent throughout all shifts?

Personalized based on this facility's data


Key Review Excerpts

The DON is very hands on and involved with residents she makes us feel involved and part of care decisions, the staff overall, she does her job, she walks 15 miles per hour.

Staff/Observer · 2026★★★★★

The person who stepped up to really help us was Pam M the social worker. We were at wits end to get things done and she stepped in and saved us.

Long-term resident's family · 2025★★★★

My grandmother passed away at this facility a few years ago after “falling out of her wheelchair”.. we still to this day have no answers as to what exactly happened.

Memory care family member · 2025☆☆☆☆
Source: 158 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
19.4%
MI
20.2%
Macomb
20.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
12.1%
MI
4.2%
Macomb
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
14.4%
MI
11.2%
Macomb
11.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.3%
MI
13.1%
Macomb
15.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.5%
MI
15.0%
Macomb
16.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
93.4%
MI
95.2%
Macomb
95.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.5%
Worse than Avg
Here
64.5%
US
79.8%
MI
79.5%
Macomb
78.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.4%
Better than Avg
Here
84.4%
US
81.8%
MI
83.0%
Macomb
80.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MI
1.2%
Macomb
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Above state avg (9.8)
35 complaint-triggered
$103,274 in fines

This facility has concerning patterns of abuse/neglect violations and numerous family complaints that triggered 35 of the 87 deficiencies. The most recurring problems involve resident safety and accident prevention, care planning and assessment, and medication management. Recent serious issues include a high-level abuse violation in April 2025 and repeated safety hazards. While the facility reports correcting each violation, the persistent pattern across multiple surveys, especially for resident protection, suggests ongoing systemic problems families should carefully consider.

May 7, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Apr 17, 2025Complaint
1
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 8, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 14, 2024Complaint
1
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Sep 17, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Aug 13, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Apr 8, 2025

$83,899

Fine

Jan 10, 2024

$15,879

Payment Denial

Jan 10, 2024

11-day denial

Fine

Dec 11, 2023

$3,496

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mission Point Nursing & Physical Rehabilitation Ce

Organization Type

for profit

Chain Affiliation

Chain Name

Mission Point Healthcare Services

Chain Size

21 facilities nationwide

Chain avg rating: 2.5/5 · Rank 17 of 21

Ownership & Management

Owners

Mission Point Metro Holding LLC

Owner · Organization

100%

Key personnel

Beauvais, ThomasW-2 Managing EmployeeTolbert, KathleenW-2 Managing EmployeeMali, HariOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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