Mission Point Nursing & Physical Rehabilitation Ce
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 158 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Below average in MI · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $103,274 in fines · Abuse citation
What this means for your family
While recent reviews suggest a positive shift under new management, the facility has a long history of serious complaints regarding hygiene and neglect. Families should conduct an in-person visit during off-hours to verify if the reported improvements in cleanliness and staff attentiveness are consistent across all shifts.
Google Reviews
Google Reviews
158 reviews on Google“Mission Point Nursing & Physical Rehabilitation Center receives highly polarized feedback, with a significant divide between recent glowing reviews and long-standing complaints regarding facility conditions. While many reviewers praise the staff's compassion, teamwork, and the efforts of the new administration, others report severe issues including neglect, poor hygiene, and inadequate response to medical needs. Families should be aware of the stark contrast between the positive experiences of some residents and the distressing accounts of others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy department
- Positive impact of new administration
- Clean and welcoming environment (noted in recent reviews)
Concerns
- Persistent odor of urine and general lack of cleanliness (mentioned by 10 reviewers)
- Neglect of basic personal care and hygiene (soiled linens/diapers) (mentioned by 8 reviewers)
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Rude or unprofessional staff behavior (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been under new leadership recently; what specific improvements has the new administration prioritized regarding daily cleanliness and hygiene protocols?
- 2Given the importance of consistent care, what measures are in place to ensure that personal hygiene and linen changes are addressed promptly for residents?
- 3Could you walk me through your current process for medication management to ensure that dosages are administered accurately and on time?
- 4With the physical therapy department being a known strength here, how do you integrate those rehabilitation services into the resident's daily routine?
- 5I see that you respond to some online feedback; what is your preferred method for families to communicate concerns or updates to the nursing staff to ensure they are addressed quickly?
- 6In light of the recent focus on staffing, how do you ensure that response times for call lights remain consistent throughout all shifts?
Personalized based on this facility's data
Key Review Excerpts
“The DON is very hands on and involved with residents she makes us feel involved and part of care decisions, the staff overall, she does her job, she walks 15 miles per hour.”
“The person who stepped up to really help us was Pam M the social worker. We were at wits end to get things done and she stepped in and saved us.”
“My grandmother passed away at this facility a few years ago after “falling out of her wheelchair”.. we still to this day have no answers as to what exactly happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of abuse/neglect violations and numerous family complaints that triggered 35 of the 87 deficiencies. The most recurring problems involve resident safety and accident prevention, care planning and assessment, and medication management. Recent serious issues include a high-level abuse violation in April 2025 and repeated safety hazards. While the facility reports correcting each violation, the persistent pattern across multiple surveys, especially for resident protection, suggests ongoing systemic problems families should carefully consider.
May 7, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 8, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 14, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 17, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Apr 8, 2025
$83,899
Fine
Jan 10, 2024
$15,879
Payment Denial
Jan 10, 2024
11-day denial
Fine
Dec 11, 2023
$3,496
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 21
Ownership & Management
Owners
Mission Point Metro Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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