Nursing Home · Warren, MI
11525 East Ten Mile Road, Warren, MI 48089
Medicare overall rating
2 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 178 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Medicare rates this facility 2 out of 5 overall. Medicare reports an average of 0.56 registered-nurse hours per resident per day. Ask how coverage varies across shifts. The latest standard survey recorded 11 findings, above the MI average of 9.8. Review the inspection findings, ask which corrective actions are complete, and discuss the support your family member would receive.
Mission Point Nursing & Physical Rehabilitation Center receives highly polarized feedback, with a significant divide between recent glowing reviews and long-standing complaints regarding facility conditions. While many reviewers praise the staff's compassion, teamwork, and the efforts of the new administration, others report severe issues including neglect, poor hygiene, and inadequate response to medical needs. Families should be aware of the stark contrast between the positive experiences of some residents and the distressing accounts of others.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviews highlight specific helpful staff members, while others report severe neglect and rudeness.
Families report difficulty getting answers, unresponsiveness to phone calls, and poor coordination during transitions.
Multiple reports of urine odors, soiled linens, and dirty facilities persist despite some recent positive mentions.
Reviews are split between praise for kitchen staff and complaints about cold, poor-quality food.
Some residents mention outings and social engagement, but others report residents sitting idle for long periods.
Several reports of missed medication doses and delays in refills causing patient distress.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
This facility responds to some reviews.
Key Review Excerpts
“The DON is very hands on and involved with residents she makes us feel involved and part of care decisions, the staff overall, she does her job, she walks 15 miles per hour.”
“The person who stepped up to really help us was Pam M the social worker. We were at wits end to get things done and she stepped in and saved us.”
“My grandmother passed away at this facility a few years ago after “falling out of her wheelchair”.. we still to this day have no answers as to what exactly happened.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns of abuse/neglect violations and numerous family complaints that triggered 35 of the 87 deficiencies. The most recurring problems involve resident safety and accident prevention, care planning and assessment, and medication management. Recent serious issues include a high-level abuse violation in April 2025 and repeated safety hazards. While the facility reports correcting each violation, the persistent pattern across multiple surveys, especially for resident protection, suggests ongoing systemic problems families should carefully consider.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Apr 8, 2025
$83,899
Fine
Jan 10, 2024
$15,879
Payment Denial
Jan 10, 2024
11-day denial
Fine
Dec 11, 2023
$3,496
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Certus Healthcare
14 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 21
Owners
Jm and Mazel LLC
Owner (parent company) · Organization
Mazel Family Trust
Owner (parent company) · Organization
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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