Autumn Woods Residential Health
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 322 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
Below average in MI · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
While many families report positive experiences with the therapy team and front-desk staff, the recurring reports of neglect, poor hygiene, and medication delays are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit specifically to the unit where your loved one would reside and asking for concrete evidence of their staffing ratios.
Google Reviews
Google Reviews
322 reviews on Google“Autumn Woods Residential Health receives highly polarized feedback, with many visitors praising the friendly, attentive staff and clean common areas, while others report severe neglect, poor hygiene, and dangerous understaffing. Families should be aware that while some residents thrive and receive compassionate care, there are consistent, alarming reports regarding the memory care and ventilator units, including issues with medication management, cleanliness, and responsiveness to basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and professional front-desk staff
- Attentive and compassionate nursing and therapy teams
- Engaging activities and salon services for residents
- Clean and well-maintained common areas
Concerns
- Severe understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
- Poor hygiene, including strong urine odors and dirty rooms (mentioned by 9 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Facility maintenance issues (broken elevators, plumbing, furniture) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's size of 293 residents, how do you ensure that staff are consistently available to respond to call lights in a timely manner?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current process for addressing room repairs and common area upkeep?
- 3How does your nursing team manage medication administration to ensure accuracy and prevent delays for residents?
- 4What specific protocols are in place to maintain high standards of hygiene and cleanliness throughout the resident living areas?
- 5I see that you have a variety of activities and salon services; could you share how you tailor these programs to keep residents engaged throughout the week?
- 6How do you communicate with families regarding changes in a resident's health status or care plan, and what is the best way for us to stay in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The nurse, Laura, that came in to give Jacob his feeding and meds was also very kind and compassionate. She took great care with him, and spoke to him gently and intelligibly, in spite of his physical & neurological condition.”
“My mom (113 pounds), who has stage 3 Alzheimer's, was there for a second weekend respite stay within the Memory Care unit. Though her first stay was “okay,” I noted then that the unit was very drab, and the staff lacked interaction with residents.”
“The staff was setting up a bingo game and the residents appeared to be having a good time. And I found the bathrooms to be extremely clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 21 deficiencies, with recurring issues in medication management, resident care quality, and safety/environmental conditions. Problems with providing appropriate treatment, protecting residents from abuse and neglect, and medication labeling appear repeatedly across surveys from 2023-2025, suggesting persistent care concerns that have not been fully resolved despite reported corrections.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 3, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 13, 2025Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 13, 2025Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 28, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 20, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ownership & Operations
Who Operates This Facility
Autumn Woods Residential Health
for profit
Ownership & Management
Owners
Vestra Spv3, LLC
Owner · Organization
Miller, Michelle
Owner
Wolf, Elizabeth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
322 reviews from families & visitors
Official Website
Visit autumnwoods.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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