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Nursing HomeMedicaid Investigative

The Mckendree Post Acute & Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

4347 Lebanon Road, Hermitage · Hermitage, TN 37076180 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 111 Google reviews

The Mckendree Post Acute & Rehabilitation Nursing Home in Hermitage, TN — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (27 vs median 5.0)
  • High staff turnover (55%)

Bottom 25% in TN · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · $252,242 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

The McKendree features a highly dedicated core of nursing and CNA staff who provide exceptional care, particularly in memory care. However, families should be vigilant regarding medical oversight and communication; we strongly recommend conducting a tour that includes the specific unit your loved one will occupy and asking direct questions about how wound care and medication management are verified.

Google Reviews

Google Reviews

111 reviews on Google
The McKendree Post Acute & Rehabilitation receives high praise for its dedicated nursing and CNA staff, particularly those who provide personalized, compassionate care in assisted living and memory care units. However, families have reported significant concerns regarding inconsistent communication, occasional neglect, and facility maintenance issues, including heating problems and general upkeep. Prospective families should carefully vet the specific unit where their loved one will reside, as experiences appear to vary significantly by department.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean5.0Activities9.0Meds3.0Memory9.0Comms4.0ValueN/A

Strengths

  • Highly dedicated and compassionate nursing staff
  • Strong, personalized care in memory care and assisted living
  • Extensive campus amenities and activity programming
  • Effective intake and administrative support

Concerns

  • Inconsistent or negligent nursing care and hygiene (mentioned by 5 reviewers)
  • Poor communication regarding resident health and status (mentioned by 3 reviewers)
  • Facility maintenance issues (heating, odor, cleanliness) (mentioned by 4 reviewers)
  • Understaffing leading to slow response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'20(1)'23(17)'25(44)'26(9)

Distribution · 97 analyzed

5
81
4
4
3
3
2
2
1
7
13 reviews posted between Apr 7, 2025Apr 12, 2025 · 12 were 5-star
11 reviews posted between Dec 1, 2025Dec 4, 2025 · 11 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed how much the management values feedback from families; how does the administration currently use resident and family input to improve daily operations?
  • 2With the large campus amenities available, what kind of daily activities or social programming are planned to keep residents engaged?
  • 3How does the nursing team ensure that medication management and health updates are communicated clearly to family members?
  • 4What specific steps are being taken to ensure consistent hygiene and facility cleanliness throughout the building?
  • 5In the event of a medical emergency or a change in health status after hours, what is the protocol for notifying the family?
  • 6How does the facility manage staffing levels during busy shifts to ensure that call bells and resident needs are responded to promptly?

Personalized based on this facility's data


Key Review Excerpts

Sandy Bell is a fantastic nurse and has been very patient and consistent in keeping me and my family up to date as we visit Mother regularly. Without Sandy in Two North, I suspect the entire building could crumble to the ground.

Long-term resident's family · 2025★★★★★

The staff has always been wonderful, and I truly appreciate and love the care that’s been provided. Tanya especially has been such a comfort — she’s medically available when I need her, quick to answer any concerns, and she always follows up without me having to chase her down.

Family member · 2025★★★★★

Unfortunately, our experience did not reflect the level of care or oversight that was promised. The hospital provided specific instructions for wound care and infection prevention, but these directions were not followed on multiple occasions.

Family member · 2025☆☆☆☆
Source: 111 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

11

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
93.4%
TN
89.5%
Davidson
79.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
12.1%
TN
12.9%
Davidson
14.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility79.9%
Worse than Avg
Here
79.9%
US
95.5%
TN
94.5%
Davidson
87.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
15.3%
TN
18.5%
Davidson
22.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility13.2%
Worse than Avg
Here
13.2%
US
5.3%
TN
6.3%
Davidson
5.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.5%
Mixed vs Avgs
Here
25.5%
US
19.5%
TN
31.9%
Davidson
23.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility5.1%
Worse than Avg
Here
5.1%
US
81.8%
TN
79.4%
Davidson
72.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility8.0%
Worse than Avg
Here
8.0%
US
79.7%
TN
79.8%
Davidson
69.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
TN
1.6%
Davidson
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
2penalties
Well above state avg (5.9)
26 complaint-triggered
$252,242 in fines

This facility has a significant pattern of family complaints triggering federal inspections, with 26 of 58 deficiencies arising from complaint investigations. The most recurring problems involve protection from abuse and neglect, resident care planning and assessments, and safety hazards. Issues with medication management and fire safety also appear multiple times across surveys. While all deficiencies show correction dates, the high volume of complaints suggests ongoing quality concerns that families should investigate thoroughly before considering placement.

Nov 20, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 3, 2023Complaint
25
0700Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0569Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Oct 3, 2023Routine
7
0726Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 19, 2019Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0022Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0033Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0131Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0251Potential for harm · IsolatedCorrected

Egress Deficiencies

Conform to length requirements for dead end corridors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jun 6, 2018Routine
10
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0133Potential for harm · IsolatedCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Federal Penalties

Fine

Oct 3, 2023

$252,242

Payment Denial

Oct 3, 2023

74-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Mckendree Post Acute & Rehabilitation

Organization Type

nonprofit

Chain Affiliation

Chain Name

Hill Valley Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 2.2/5 · Rank 35 of 40 (Worst)

Ownership & Management

Owners

Tn 2 Snf Operations Holdings LLC

Owner · Organization

100%

Key personnel

Idels, ShimonOfficer / DirectorGarafola, JosephManagerGarafola, JosephAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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