The Mckendree Post Acute & Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 111 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (27 vs median 5.0)
- High staff turnover (55%)
Bottom 25% in TN · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · $252,242 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
The McKendree features a highly dedicated core of nursing and CNA staff who provide exceptional care, particularly in memory care. However, families should be vigilant regarding medical oversight and communication; we strongly recommend conducting a tour that includes the specific unit your loved one will occupy and asking direct questions about how wound care and medication management are verified.
Google Reviews
Google Reviews
111 reviews on Google“The McKendree Post Acute & Rehabilitation receives high praise for its dedicated nursing and CNA staff, particularly those who provide personalized, compassionate care in assisted living and memory care units. However, families have reported significant concerns regarding inconsistent communication, occasional neglect, and facility maintenance issues, including heating problems and general upkeep. Prospective families should carefully vet the specific unit where their loved one will reside, as experiences appear to vary significantly by department.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing staff
- Strong, personalized care in memory care and assisted living
- Extensive campus amenities and activity programming
- Effective intake and administrative support
Concerns
- Inconsistent or negligent nursing care and hygiene (mentioned by 5 reviewers)
- Poor communication regarding resident health and status (mentioned by 3 reviewers)
- Facility maintenance issues (heating, odor, cleanliness) (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management values feedback from families; how does the administration currently use resident and family input to improve daily operations?
- 2With the large campus amenities available, what kind of daily activities or social programming are planned to keep residents engaged?
- 3How does the nursing team ensure that medication management and health updates are communicated clearly to family members?
- 4What specific steps are being taken to ensure consistent hygiene and facility cleanliness throughout the building?
- 5In the event of a medical emergency or a change in health status after hours, what is the protocol for notifying the family?
- 6How does the facility manage staffing levels during busy shifts to ensure that call bells and resident needs are responded to promptly?
Personalized based on this facility's data
Key Review Excerpts
“Sandy Bell is a fantastic nurse and has been very patient and consistent in keeping me and my family up to date as we visit Mother regularly. Without Sandy in Two North, I suspect the entire building could crumble to the ground.”
“The staff has always been wonderful, and I truly appreciate and love the care that’s been provided. Tanya especially has been such a comfort — she’s medically available when I need her, quick to answer any concerns, and she always follows up without me having to chase her down.”
“Unfortunately, our experience did not reflect the level of care or oversight that was promised. The hospital provided specific instructions for wound care and infection prevention, but these directions were not followed on multiple occasions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a significant pattern of family complaints triggering federal inspections, with 26 of 58 deficiencies arising from complaint investigations. The most recurring problems involve protection from abuse and neglect, resident care planning and assessments, and safety hazards. Issues with medication management and fire safety also appear multiple times across surveys. While all deficiencies show correction dates, the high volume of complaints suggests ongoing quality concerns that families should investigate thoroughly before considering placement.
Nov 20, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 3, 2023Complaint25
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 3, 2023Routine7
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 19, 2019Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 6, 2018Routine10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Oct 3, 2023
$252,242
Payment Denial
Oct 3, 2023
74-day denial
Ownership & Operations
Who Operates This Facility
The Mckendree Post Acute & Rehabilitation
nonprofit
Chain Affiliation
Hill Valley Healthcare
44 facilities nationwide
Chain avg rating: 2.2/5 · Rank 35 of 40 (Worst)
Ownership & Management
Owners
Tn 2 Snf Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit themckendree.com
Medicare data downloads
Original nursing home datasets
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